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Chase · 3 weeks ago

Head of Commercial Card Client Management and Delivery – Payments – Managing Director

8181 Communications Pkwy Bldg A, Plano, TX, 75024, US

Full-time

Onsite

Lead/Staff, Director/Executive

$300K/yr - $500K/yr

12+ years exp

Chase is a leading financial institution, and they are seeking a Managing Director for their Commercial Card Client Management and Delivery team. This role involves leading a team of client-facing professionals to enhance the customer experience and drive growth strategies for a diverse portfolio of corporate clients.

BankingFinancial Services

Responsibilities

Lead and develop a high-performing team of client-facing relationship managers, supporting a broad portfolio of corporate clients and delivering significant global revenue

Incubate, drive, and foster growth and retention strategies across the client portfolio to achieve OKRs on spend and revenue

Coach and develop the team to retain and drive increased Commercial Card business by growing revenue and improving share, including identifying and expanding existing business relationships and developing strategic portfolio plans

Partner with executives across GCB, CB, and Business Banking to deepen understanding of clients’ broader payments needs and increase share by customizing and reinforcing our unique selling points

Cultivate a culture of learning and consultative relationship management

Adapt to the fast-changing payments landscape and keep current with supply and demand, payment trends, and economic and competitive indicators

Lead and contribute to client-facing conferences and executive sessions, enhancing client engagement and fostering industry connections

Host large scale internal L&D programming (i.e. Commercial Card Forum)

Qualification

Client relationship managementPayments industry experienceFinancial acumenLeadership skillsStrategic thinkingTeam managementRisk managementCommunication skillsProblem-solving skills

Required

Proven experience managing large, complex relationships with strategic clients

12+ years general management and leadership experience in the payments industry

Strong financial acumen—understanding of P&L and working capital strategies

Track record of success managing and motivating geographically dispersed teams, leading large groups to execute with excellence while deepening client relationships

Experience maintaining and coaching high performing teams; proven ability to attract, retain, motivate, and develop employees

Comfortable with autonomous decision making and accountability in a highly matrixed environment

Exceptional leadership skills including vision, creativity, presence, and credibility that translate into a collaborative and flexible leadership style, with a strong service mentality

Ability to identify, obtain, and analyze critical business needs to challenge the status quo through innovative and deliberate thought leadership

Strong interpersonal and communication skills and the ability to build trust-based relationships and influence internal and external stakeholders

Strong strategic thinking and creative problem-solving skills, with the ability to translate strategy into tactical plans and effectively apply technical concepts

Proven track record of managing a robust risk and control environment