USAJOBS · 1 month ago
SENIOR GUEST SERVICES REPRESENTATIVE
McConnell AFB, Kansas, USA
Full-time
Onsite
Senior Level
$18/hr - $18/hrUSAJOBS is seeking a Senior Guest Services Representative for the Lodging Facility at McConnell AFB. The role involves supporting front desk operations, managing guest reservations, and ensuring high standards of customer service and operational procedures are met.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members
Shares learned best practices of front desk operations
Assists in correcting clerical and system errors
Exhibits work standards while following operational procedures and policies
Ensures adherence of established quality and safety standards
Balances workload of team members during shift ensuring efficient output of work
May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs
Maintains log of incidents and reports
Reports all violations of safety to immediate supervisor
Ensures adequate stock supplies and equipment are available to do the work
Resolves straightforward guest complaints and documents situation with outcome
Elevates guest/employee complaints that are unresolvable at his/her level
Reports incidents to proper authority
Ensures customer service is the first priority
Receives and confirms room reservations by letter, telephone, email, or personal contact
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
Ensures that only authorized patrons use government-sponsored quarters
Calculates and posts charges to patrons' accounts and balances totals with control records
Accepts payment, makes change, and presents departing guests' checkout statements
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
Updates automated data base on occupancy and checkouts
Maintains current checkout list
Maintains and sells sundry sales items to patrons
Ensures required information is received from guest and entered into guest folio
Prints backup reports from property management system
Ensures housekeeping status of rooms is updated
Records and notifies appropriate person/organization of maintenance problems reported by guests
Ensures front desk area and lobby remains clean
Process Night Audit procedures and close credit card machines nightly
Maintains the lost and found program
Will perform "on-call" duties on a rotational basis during non-staffed hours of operation
Performs other duties as assigned
Qualification
Required
Experience utilizing automated systems and computer software (i.e., hotel property management system or equivalent)
Providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility
Performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.)
Previous experience leading the work of others is highly desirable
Must meet state and legal age requirement for sale of alcoholic beverages
Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required
The position requires the incumbent to work a regular or rotating schedule that may include evening or nights, weekends, and holidays
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
Founded in 1996
10001+ employees
Funding
Current Stage
Late StageRecent News
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