Applied Industrial Technologies · 2 weeks ago
Strategic Account Compliance Manager
Lithia Springs, GA
Full-time
Onsite
Mid LevelApplied Industrial Technologies is a leading value-added distributor and technical solutions provider founded in 1923. They are seeking a Strategic Account Compliance Manager to provide exceptional customer service, manage relationships with large protein producers, and implement compliance best practices while identifying opportunities for process improvement.
Wholesale
Responsibilities
Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied’s Service Centers
Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
Manage assigned large protein producer and Applied’s service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
Work with vendors to secure additional pricing advantages and efficient sourcing
Provide excellent follow-up and follow through on all issues within geographic territory
Implement and mandate compliance best practices for large protein producer
Streamline communication processes within large protein producer
Perform and report results of large protein producer Plant Quality Audits
Analyze results of Service Center and large protein producer Plant Quarterly reviews
Document issues and lessons learned for future reference
Coach, train, and mentor Applied associates who service large protein producer account
Qualification
Required
Exceptional customer service skills
Ability to educate on products
Experience in streamlining processes
Ability to multi-task and handle a large volume of questions
Experience in data handling and filtering for specific results
Knowledge of metrics related to backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
Ability to identify opportunities to increase efficiency
Experience in continuous improvement initiatives
Ability to manage performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
Experience working with vendors for pricing advantages and efficient sourcing
Excellent follow-up and follow-through skills
Knowledge of compliance best practices
Ability to streamline communication processes
Experience performing and reporting results of Plant Quality Audits
Ability to analyze results of quarterly reviews
Experience documenting issues and lessons learned
Ability to coach, train, and mentor associates
Company
Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
Founded in 1923
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Wells
VP - CFO & Treasurer
Kelly Massee
Business Partner
Company data provided by crunchbase