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Baxter International Inc. · 2 months ago

Technical Support Representative II

Skaneateles, NY

Full-time

Hybrid

Mid Level

$51K/yr - $70K/yr

3+ years exp

Baxter International Inc. is a leading worldwide manufacturer and provider of medical technologies and related services for the healthcare industry. The Technical Support Representative II role is focused on providing technical knowledge and support to customers experiencing software and hardware product issues, ensuring effective communication and troubleshooting to enhance customer satisfaction.

BiotechnologyClinical TrialsHealth CareMedical

No H1B

Responsibilities

Instructing customers on how to use hardware and software applications

Recording and documenting all customer interactions and escalates issues as necessary

Providing level 1 support via phone, chat, and email for new and existing customers. Additionally, updating work orders, completing checklists or call scripts, accessing portals and training, diagnosing problems, and more

Following all Baxter Good Documentation Practices, adheres to training, and maintains compliance with data privacy laws including HIPAA and GDPR

Reacting quickly and remaining calm under pressure

Reading electrical and pneumatic diagrams as well as sharing knowledge in any of the following areas: microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems

Qualification

Technical supportCustomer serviceTroubleshootingSAPExcelMS WordListening skillsAnalytical skillsFluency in EnglishPositive attitude

Required

High School Diploma or GED required

3+ years of experience; 2+ years in a customer focus role preferred

Fluency in English

Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications

Knowledge of SAP and similar order management and processing system

Numerate and accurate, particularly in relation to data integrity

Possess a positive attitude, sensitivity to customers' needs, enthusiasm and exceptional telephone and listening skills

Excellent analytical and process flow optimization skills allowing for basic trouble shooting

Preferred

2+ years in a customer focus role preferred

Benefits

Dental and medical insurance

Paid time off

Parental leave

Employee Stock Purchase Plan (ESPP)

401(k) Retirement Savings Plan (RSP)

Flexible Spending Accounts

Educational assistance programs

Paid holidays

Paid time off ranging from 20 to 35 days based on length of service

Family and medical leaves of absence

Paid parental leave

Commuting benefits

Employee Discount Program

Employee Assistance Program (EAP)

Childcare benefits

Company

Baxter International Inc.

Glassdoor3.7

For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.

Founded in 1931

Deerfield, Illinois, USA

10001+ employees