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GitLab · 2 days ago

Senior People Communication & Engagement Strategist

United States

Full-time

Remote

Senior Level

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, aiming to enable everyone to contribute to software development. The Senior People Communications & Engagement Strategist will be responsible for planning and executing internal communications to keep team members informed and engaged, while also shaping initiatives that reflect the company's mission and culture.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Develop and execute proactive internal communication initiatives, programs, and events that keep GitLab team members informed, connected, and engaged, as measured by engagement survey results, participation rates, and internal channel analytics

Own and maintain the internal editorial calendar and project tracker across channels such as the company-wide newsletter, manager communications, executive videos, and other formats, ensuring on-time delivery and a consistent cadence across channels as tracked in project plans and channel metrics

Partner with People Group program owners, cross-functional teams, and subject matter experts to design and deliver clear, empathetic communication strategies for key initiatives and announcements, resulting in timely, high-quality communications that improve understanding and adoption of People Group initiatives as reflected in feedback and engagement scores

Plan and run communication and engagement campaigns for programs like the annual engagement survey, values awards, and GiveLab to foster culture and strengthen connection to GitLab, driving year-over-year increases in engagement survey participation, recognition nominations, and campaign interaction rates

Create written and visual content that brings team member stories to life and highlights company goals, values, and achievements across our global, all-remote workforce, optimizing content based on performance metrics such as open rates, click-through rates, and views

Monitor feedback and sentiment from team members to identify communication needs, surface themes, and recommend data-informed improvements to the team member experience, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time

Coordinate timelines, approvals, and delivery for multiple concurrent communications, ensuring consistency of message, tone, and brand across all internal channels, and meeting agreed service-level expectations for response times, review cycles, and on-time launches

Model and reinforce GitLab’s mission, culture, and values in all communication and engagement efforts, helping leaders and stakeholders communicate with clarity and transparency, and contributing to improved perceptions of communication, culture, inclusion, and belonging as reflected in engagement survey and feedback results

Qualification

Internal communicationsEmployee engagementChange management communicationsVisual storytellingIntranet platformsProject managementEmpathyAlignment with valuesCollaborationInitiativeOrganizational skills

Required

Experience in internal communications, employee engagement, corporate communications, or related areas such as human resources, marketing, or program management

Skill in creating clear, engaging written and visual communications for diverse, global internal audiences

Ability to plan, manage, and prioritize multiple concurrent projects while maintaining an organized editorial calendar and meeting deadlines

Familiarity with employee engagement or intranet platforms (for example, Simpplr or similar tools) and comfort learning new systems

Comfort collaborating asynchronously with cross-functional partners and subject matter experts to shape communication plans and campaigns

Experience developing change management communications with clarity, empathy, and alignment to company and People goals

Experience in supporting large-scale virtual company events and meetings (All Hands, Fireside Chats, and Ask-Me-Anything)

Demonstrated ability to take initiative, work independently with limited direction, and follow through on commitments in an all-remote environment

Alignment with GitLab's values, including a focus on inclusion, belonging, and surfacing team member stories; candidates with transferable skills or non-traditional backgrounds are encouraged to apply