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Ascend Learning · 1 day ago

Account Manager

Los Angeles, CA

Full-time

Hybrid

Mid Level

3+ years exp

Ascend Learning is a leading healthcare and learning technology company dedicated to supporting the education of future nurses. The Account Manager will develop sales strategies, manage client relationships, and achieve sales quotas while addressing client needs in the Los Angeles, CA area.

EducationSoftware

No H1B

Responsibilities

Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations

Build strategic road maps to drive positive outcomes and solutions to meet client needs

Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers

Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking

Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities

Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights

Provide exceptional customer collaboration and guidance, collect implementation details

Develop and report on sales activity, forecasts, and market dynamics to management

Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities

Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable

Qualification

Sales account managementAnalytical abilitiesNegotiation skillsClient relationship managementWritten communication

Required

Bachelor's degree is required

3+ years of sales account management experience within outside sales required

Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions

Adept written communication for sales documentation

Ability to build trust and maintain regular contact for upsell/cross-sell opportunities

Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making

Average of 3 field travel days per week