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GitLab · 1 week ago

Practice Engineer - AMER

United States

Full-time

Remote

Mid Level

$86K/yr - $160K/yr

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform. As a Practice Engineer on the CX Engineering team, you will build and improve platforms and tools that help deliver measurable customer outcomes, focusing on modern web applications and integrations.

Cloud SecurityDeveloper ToolsDevOpsOpen SourceSaaS

Comp. & Benefits

Responsibilities

Build and maintain journey-enabling platforms, assessment tools, dashboards, and portals that help Customer Success (CS) and Professional Services (PS) deliver customer outcomes at scale, aligned with GitLab's strategic customer journeys (AI, Security, and DevOps Modernization)

Design and develop custom applications using modern web technologies (Vue.js, React, TypeScript, Python) deployed on GitLab Pages or cloud infrastructure, with a focus on secure, well-tested, and maintainable code

Create and enhance integrations between CX Engineering tools and enterprise platforms such as the GitLab API, Salesforce, Gainsight, and Kantata

Implement automation that reduces manual effort in service delivery, improves operational efficiency, and supports consistent, high-quality execution

Create delivery kits, technical artifacts, and documentation that enable CX teams to adopt tools, understand architecture, and troubleshoot common issues

Collaborate with Journey Portfolio Leads and CX stakeholders to translate service requirements into technical solutions, and support CS and PS teams through issue triage, onboarding sessions, and ongoing platform improvements

Qualification

PythonJavaScript/TypeScriptVue.jsReactREST APIsGraphQLGitLab CI/CDDevOps practicesMongoDBPostgreSQLGCPAWSDockerProblem-solvingCommunicationCollaboration