Apply on Employer Site

Ricoh USA, Inc. · 1 month ago

Senior On-Site Service Specialist

Austin, TX, United States

Full-time

Onsite

Mid, Senior Level

1+ years exp

Ricoh USA, Inc. is seeking a Senior On-Site Service Specialist to enhance client experiences through exceptional operations support. In this role, you will operate high-volume printing and copying equipment, troubleshoot technical issues, and deliver outstanding customer service to ensure seamless service delivery.

ConsultingDocument PreparationInformation Technology

H1B Sponsor Likely

Responsibilities

Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency

Provide essential equipment troubleshooting and escalate technical issues promptly for resolution

Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests

Maintain meticulous records, manage inventory, and calculate charges for services rendered

Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions

Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties

Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment

Qualification

Customer serviceEquipment troubleshootingMS Office SuiteElectronics knowledgeCommunication skills

Required

High school diploma or GED, coupled with minimum one year of relevant work experience

Proficiency in basic computer skills, including MS Office Suite

Strong communication skills and ability to thrive in a fast-paced, customer-centric environment

Preferred

Previous experience in copy jobs or related fields

Basic knowledge of electronics and copier equipment repair

Valid driver's license with minimum auto insurance coverage

Company

Ricoh USA, Inc.

Glassdoor3.6

At Ricoh, we bring people, processes, and technology together to make information work for you.

Founded in 1962

Malvern, Pennsylvania, USA

10001+ employees

https://www.ricoh-usa.com

H1B Sponsorship

Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (8)

2023 (7)

2022 (16)

2021 (13)

2020 (4)