Rippling · 2 days ago
Manager, Support Enablement
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$108K/yr - $189K/yr
5+ years expRippling is a company that provides a unified platform for HR, IT, and Finance functions. They are seeking a Manager, Support Enablement to lead the enablement function for their Support teams, ensuring that team members have the necessary product and process knowledge to perform effectively.
EmploymentHuman Resources
Responsibilities
Manage a growing team of 3-5 enablement Program Managers each aligned to different programs within Support Enablement: onboarding, quality, and leadership
Partner with Support leaders to ensure onboarding and ongoing enablement is properly customized to meet individual team needs across different roles, segments, channels, and geographies
Collaborate with our Operations, Programs, and CX Enablement teams to develop scalable processes that will support Rippling’s rapid growth trajectory and hiring cadence
Analyze the data relevant to CX enablement programs; drive monthly and quarterly business reviews and set the annual Support Enablement strategy
Coach and develop a team of high performers
Get your hands dirty and jump in to assist in our highest visibility, thorniest projects to ensure proper execution
Qualification
Required
5+ years of relevant experience in Enablement or Learning and Development, preferably with experience in B2B SaaS and HR
2+ years of experience managing teams
Enablement program design - you've built thoughtful, elegant programs that have served hundreds of team members to overachieve their targets
Product mastery – you roll your sleeves up to understand your products as deeply as the teams you train
Process design – when something isn't working, you're the person developing a lightweight process improvement that'll tackle the root problem
Clear communicator – you can summarize information to inform stakeholders or define training objectives without bringing your audience deep into the weeds with you
Self-starter - you have a bias towards action and are able to manage multiple, competing priorities in a fast-paced environment
Collaborator - you're a team player who thinks big, is hands-on, organized, and solves problems
Organized – you have high attention to detail and are disciplined about keeping your stakeholders informed on a regular basis
Analytical - you relish the opportunity to dig into the data and draw insights that help move the business forward. Pivot tables, VLOOKUP and SFDC dashboards are your friends
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase