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Kinney Drugs · 1 day ago

IT Systems Specialist

East Syracuse, NY

Full-time

Onsite

Entry, Mid Level

$25/hr - $27/hr

2+ years exp

Kinney Drugs is a multistate organization providing support through technology solutions. The IT Systems Specialist will support all divisions by configuring and maintaining employee-facing hardware and software technologies, ensuring compliance with IT policies and managing user support requests.

Health CareTherapeutics

Responsibilities

Provide timely support of issues and questions utilizing the company’s ticketing system

Procure, provision, configure, upgrade, repair, and maintain end user technology including:

PCs, laptops, tablets and peripherals

Point of sale hardware

Wireless handhelds and printers

Cellular devices including phones and hotspots

Maintain equipment depot to ensure requests are handled in a reasonable timeframe

Configure and support a variety of applications in use throughout the organization

Configure and support vpn, soft phone, and other tele-workforce technologies

Ensure IT policies and procedures are followed and enforced for:

Asset tracking

Device encryption

Anti-malware protection

Multi-factor authentication

Patching of operating systems and applications

Other operational and security related processes

Analyze systems data to help ensure system conformance to standards

Document standard operating procedures and system configuration standards to drive consistency

Utilize scripting to efficiently deploy changes across multiple systems and platforms

Provide off hours on-call assistance for urgent service affecting issues

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Qualification

PC supportHardware configurationSoftware supportScriptingVPN configurationCustomer serviceDocumentationTeam collaboration

Required

Work under general supervision

Relies on experience and judgment to plan and accomplish assigned tasks and goals

Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies

This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office

Provide timely support of issues and questions utilizing the company's ticketing system

Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals, Point of sale hardware, Wireless handhelds and printers, Cellular devices including phones and hotspots

Maintain equipment depot to ensure requests are handled in a reasonable timeframe

Configure and support a variety of applications in use throughout the organization

Configure and support vpn, soft phone, and other tele-workforce technologies

Ensure IT policies and procedures are followed and enforced for: Asset tracking, Device encryption, Anti-malware protection, Multi-factor authentication, Patching of operating systems and applications, Other operational and security related processes

Analyze systems data to help ensure system conformance to standards

Document standard operating procedures and system configuration standards to drive consistency

Utilize scripting to efficiently deploy changes across multiple systems and platforms

Provide off hours on-call assistance for urgent service affecting issues

Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Minimum: AS Degree or higher in a technology related field

2 Years experience servicing PCs and other technology listed above

Drug Test

Initial and continuous exclusion and sanction/disciplinary monitoring

Valid driver's license