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EOLA | A Critical Power Company · 3 weeks ago

Field Service Engineer - Northeast/New England Region

New England, ND

Full-time

Onsite

Mid, Senior Level

3+ years exp

EOLA, a Critical Power Company, is seeking a highly skilled UPS Field Engineer to provide commissioning, maintenance, and emergency support for power electronics at customer sites in the Northeast/New England region. The role involves conducting design reviews, performing preventive maintenance, and coordinating with technical support to resolve issues.

BatteryEnergyPower Grid

Responsibilities

Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing

Performs preventive maintenance, emergency response, equipment start-up, and field modifications

Coordinates with technical support to resolve maintenance or operational issues

Assists in developing Methods of Procedures (MOPs)

Reports to a supervisor for any unusual issues or developments

Trains periodically at company headquarters on testing equipment and rebuilding systems

Completes Field Service Reports promptly and provides proactive recommendations to clients

Qualification

UPS troubleshootingOEM factory trainingHand tools proficiencyTest equipment proficiencyCustomer service skillsSpecificationsComputer hardware knowledgeMilitary experienceCommunication skillsIndependent work

Required

Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience

Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc

Proficient with hand tools and test equipment for maintenance and repairs

Strong verbal, written communication, and customer service skills

Ability to work independently with resourcefulness and initiative

Knowledge of equipment manufacturers' specifications

Physically capable of bending and lifting up to 100 lbs as required

Willingness to work nights, weekends, and be on-call when needed

Basic knowledge of computer hardware and software

OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required

Must have a clean driving record

Occasional national travel may be required for emergencies

Preferred

Prior experience with third-party UPS service providers is a plus

A technical degree (e.g., DeVry, Lincoln Tech) is a plus

Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.)

Candidate is preferred to live in Northeast/New England area - Ideally Massachusetts, Rhode Island, or New Hampshire