Apply on Employer Site

Walmart Canada · 3 weeks ago

(USA) Manager, Marketplace Strategic Initiatives – Resold (Customer Experience)

Bentonville, AR

Full-time

Onsite

Entry, Mid Level

$70K/yr - $130K/yr

2+ years exp

Walmart Canada is seeking a Manager for Marketplace Strategic Initiatives to drive customer-facing strategies and experience improvements for the Resold program. This role will involve optimizing critical customer-facing levers and collaborating with various teams to enhance customer trust and satisfaction.

DeliveryRetailShopping

Responsibilities

Lead the development and execution of customer experience strategies supporting the Resold program across all categories

Identify friction points and white-space opportunities impacting customer trust, conversion, and satisfaction

Own customer feedback mechanisms including surveys, sentiment, and R&R insights to surface critical experience gaps

Translate insights into actionable recommendations; partner cross-functionally to prioritize and implement improvements

Partner with Site, Product, and Merchandising to enhance search relevance, browse quality, SEO, and discoverability for Resold listings

Improve content quality, taxonomy alignment, and SKU presentation to drive customer confidence and engagement

Develop go-to-market plans and customer-facing narratives for new features, events, and Resold experience updates

Work with Marketing and Comms to drive awareness, participation, and improved customer engagement

Partner with Trust & Safety, Fraud, and Compliance to identify emerging risks and implement processes that protect customers and maintain program integrity

Act as the connective tissue across Product, Analytics, Operations, Seller teams, and Marketplace leadership to ensure customer considerations are embedded in all Resold initiatives

Manage progress, track KPIs, prepare communications, and ensure alignment across Strategic Initiatives and partner teams

Own metrics related to customer satisfaction, conversion, discoverability, quality perceptions, and experience health for Resold

Monitor trends and proactively address issues before they impact customer trust or marketplace performance

Qualification

Customer Experience StrategySEODiscoverabilityData AnalysisProject ManagementMarketplace ExperienceCross-Functional CollaborationRelationship BuildingProblem SolvingCommunication Skills

Required

Bachelor's degree in business or related area and 2 years' experience in business management, marketing, omnichannel merchandising, or related area

4 years' experience in business management, marketing, omnichannel merchandising, or related area

Preferred

Business Management, Marketing, Omnichannel Merchandising, or related area

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.