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Washington State University · 1 month ago

Student Financial Services Advisor 1

Pullman, WA

Full-time

Onsite

Entry Level

$3,750.85/mo - $4,574.21/mo

2+ years exp

Washington State University is dedicated to supporting students in their educational journey. The Student Financial Services Advisor 1 will serve as the primary point of contact for students and staff, providing expert guidance in financial aid processing and delivering exceptional client service.

Construction

No H1B

Responsibilities

You will be the primary point of contact for students, faculty, staff, and parents—providing expert guidance and support in all areas of Student Financial Services

You will play a key role in supporting our Loans Program, along with several other federal aid programs

Your responsibilities will include financial aid processing, packaging, testing, and delivering exceptional client service

You will help shape our communications by developing and editing content that informs and empowers our community

Qualification

Bachelor's degreeCustomer service experienceDiverse populationsMaster's degreePeopleSoftStudent services experienceWritten communication skillsVerbal communication skillsTeamwork experienceLarge group presentationsInterpreting rulesRegulationsFlexible scheduling

Required

Positions require a Bachelor's degree and two (2) years of professional work experience in student services or related education/experience. A Master's degree in a related field may substitute for one (1) year of professional work experience. Any combination of relevant education and professional experience may be substituted for the educational requirement on a year‐for‐year basis

Experience in customer service

Experience working with diverse populations

Developed skills in written and verbal communication, including experience with large group presentations

Ability to work flexible schedules including occasional weekends/evenings

Demonstrated experience interpreting rules and regulations

Demonstrated experience working in a team environment

Preferred

Master's Degree

Experience with PeopleSoft

Experience with student services in a higher education setting such as Financial Aid, Scholarships, Admissions, Student Accounts, Academic Advising, Registrar, Graduate School, Athletics, and/or Housing and Dining