SoFi · 1 month ago
Operations Product Partner
UT - Cottonwood Heights
Full-time
Onsite
Entry Level
1+ years expSoFi is a next-generation financial services company and national bank dedicated to transforming personal finance. The Operations Product Partner for Student Loan Servicing will enhance servicing performance by identifying opportunities to improve member experience and operational efficiency while acting as the liaison between Global Ops and Nelnet.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Work as the Servicing point of contact for the Business Unit Leader, Product and Engineering in your particular area or product of focus
Identify and drive implementation of opportunities for improved member experiences
Identify and drive positive policy or procedural change that improves operations efficiency or member experience without deteriorating loan quality
Facilitate the definition of project scope, deliverables, and goals
Turn Ops OKRs into clear initiatives and project plans. Drive cross-functional teams to improve the key business metrics identified in those OKRs
Track personal and initiative performance by quantifying the impact that they directly contribute to Operations and program OKRs
Communicate effectively with all job levels, from executive to frontline team team member,s on improvement opportunities and program progress
Communicate ongoing project health with key stakeholders and business leadership
Maintain strict compliance with established project management policies and guidelines
Successfully perform actions related to regulatory audits or findings for your area of expertise
Assists Senior Director, Senior Managers, and other team members with program planning, scheduling, budgeting, cost analysis, proposal preparation, implementation, performance analysis, internal communications, contract negotiations, and change orders, etc
Provide support to the PMO team in process and engineering related changes between SoFi and Nelnet
Flexibility to respond to weekly, and sometimes daily, challenges of the business while partnering with Ops leadership to ensure Ops is properly supporting whenever possible
Qualification
Required
Minimum Associate Degree or equivalent experience
1-2 years of loan processing and/or member servicing experience at SoFi
Excellent interpersonal and communication skills when collaborating with senior leader stakeholders
Understanding of Processing Center metrics
Self-starter who takes the initiative to run after problems to improve operational processes and the member experience
Comfortable navigating ambiguity in a fast-paced environment
Excellent time management and organizational skills
Preferred
Experience analyzing data to identify trends, solutions, and presenting findings to senior leadership is highly preferred
Tableau experience is highly preferred
1-2 years of experience driving projects to improve operational processes is highly preferred
Prior experience in working in Student Loan Servicing
Benefits
Competitive salary packages and bonuses
Comprehensive medical, dental, vision, and life insurance benefits
Generous vacation and holidays
Paid parental leave for eligible employees
401(k) and education on retirement planning
Tuition reimbursement on approved programs
Monthly contribution of up to $200 to help you pay off your student loans
Great health & well-being benefits including telehealth, parental support, subsidized gym program
Fully stocked kitchen (snacks and drinks)
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
2026-01-22
2026-01-20
The Motley Fool
2026-01-17
Company data provided by crunchbase