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Credit Union of Colorado · 3 weeks ago

Consumer Loan Processor

Denver, CO

Full-time

Hybrid

Entry Level

$22.80/hr - $27.34/hr

1+ years exp

Credit Union of Colorado is a financial institution focused on providing excellent member service. The Consumer Loan Processor is responsible for processing consumer loan applications, ensuring compliance with guidelines and regulations, and maintaining effective communication with members throughout the loan process.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Maintains a high level of service, consistency, and professionalism to both internal and external members at every interaction

Assist members with loan requests, including online applications and processing. Execute active listening skills to evaluate and ensure that applicants are in the right loan product and that the loan product for which they applied meets their needs

Prioritize workload by executing timely follow and communication on every loan application assigned to effectively manage individual consumer loan pipeline

Processes consumer loan applications within established guidelines, policies, procedures, and timelines

Assume primary responsibility for the loan and proactively communicate with members, internal staff members, sellers, etc. to provide updates, respond to inquiries and resolve problems in a timely manner

Inbound and outbound lending phone calls for consumer loan processing follow up

Requirement to be logged into a phone queue to provide support to internal staff and members with proper off phone disposition during assigned business hours

Review all completed documents for accurate information, provide documents/loan notes, complete any outstanding loan stipulations, and fund loan

In office rotational requirement for check printing/mail handling

Research and resolve internal/external member issues in a timely, consistent, and professional manner

Performs to daily department standards and promotes member satisfaction, retention, and expansion

Maintain accurate reporting of department deliverables and goals, appropriate tracking, and measurement of contributions toward department activity and results

Ability to present multiple loan solutions to members when cross sell opportunities are available

Maintain accurate preparation on loan applications as well as closing documents minimizing data entry errors for efficient loan processing

Facilitate collateralized vehicle loan transactions to include verification of member information, title information and purchase information as required

Communicate professionally with members by phone and in writing

Facilitates the clearing of underwriting stipulations by communicating requirements to borrowers then updating documents with obtained information

Ensure current rate and term are accurately reflected on each transaction ensuring correct disbursement of funds

Review, address, and clear fraud alerts showing on credit reports and by reviewing other resources

Review, address, and clear identity discrepancies by reviewing information stated on application vs. credit report

Act as out of office contact for peers and manage delegated loan pipelines in their absence

Sending of loan closing documents to applicants via Docusign and regular follow up to ensure timely closing

Scheduling in person loan closings and prepping closing documents for signature prior to scheduled appointment

Provide support regarding applications in process to various departments through phone, email and chat

Stays informed regarding developments and changes in the lending industry, including best practices

Actively promotes and contributes to the achievement of departmental as well as organizational goals

Embraces ongoing education, learns/applies new skills and implements usage of new software applications for efficient loan processing

Represents the Credit Union in contacts with business and vendor relations

Assists with special projects and promotional activities as needed

Holds member account information in strictest confidential manner

May be required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act

Proactively solve problems for members, acting in the best interest of the member and the Credit Union

Collaborate across many departments and branches to provide valuable solutions for our members via phone, email, chat and in person interactions

Assist coworkers with learning and development to ensure the team is cohesively performing to organizational standards

Performs miscellaneous clerical functions and account maintenance within core system

Attends and participates in meetings as required. Prepares and completes special presentations or projects as assigned

Adhere to all Federal and State laws and regulations applicable to the credit union, including REG B, FCRA, REG Z, Bank Secrecy Act and OFAC

Understands regulatory requirements including fee tolerance and compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position

While performing the duties of this position, the employee will view, have access to, and work with confidential financial data. The employee in this position must adhere to strict confidentiality policies and procedures

Represents the Credit Union in contacts with business and vendor relations as well as ensures that the Credit Union's professional reputation is maintained

Other duties as assigned

Qualification

Consumer lending experienceLoan processingMicrosoft WordMicrosoft ExcelMicrosoft OutlookData entryCommunicationOrganizational skillsProblem-solving abilitiesInterpersonal skills

Required

High School diploma or equivalent (GED)

One year experience in a Credit Union or financial services organization with emphasis on consumer lending

Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals

Excellent verbal, written, and interpersonal communication skills with the ability to explain loan programs, loan terms, features, policies and benefits to members and business partners

Good organizational, time management, and problem-solving abilities

Ability to work a flexible work schedule Monday through Saturday from 7:30 am to 6:00 pm

Typing and data entry skills

10-key calculator skills

Microsoft Word, Excel, and Outlook proficiency

Thorough knowledge of Credit Union services and products

Ability to establish and maintain effective working relationships with other administrative officials and the public

Ability to apply interpersonal skills that develop member confidence, respect and trust in Credit Union of Colorado and develop cooperative relationships with all levels of people throughout the organization