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Insulet Corporation · 1 month ago

Associate Manager, Customer Success (US Consumer Marketing) - Hybrid

Acton, Massachusetts

Full-time

Hybrid

Mid Level

$87K/yr - $131K/yr

3+ years exp

Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes. They are seeking an Associate Manager for Customer Success to lead U.S. brand customer success initiatives, focusing on enhancing the customer experience and executing marketing and retention programs.

Health CareMedicalMedical Device

Comp. & Benefits

Responsibilities

Partner with internal teams on customer communications during onboarding, training and ongoing use

Drive the ongoing optimization of retention communications through test & learn to identify the point in and time and type of messaging that drives customers to engage

Support development of service content libraries that allow rapid creation of assets to leverage across digital and live channels

Identify and pursue new opportunities to support customer onboarding and ongoing use in partnership with product and digital customer experience teams

Oversee development of deliverables, including messaging and assets, in collaboration with internal teams and external agencies, ensuring timely and consistent delivery

Define key performance metrics for each initiative, track results, and provide actionable insights to optimize impact and hit strategic growth targets

Collaborate with cross-functional teams within Marketing and the broader Commercial organization to identify synergies and ensure consistency across the customer journey

Stay ahead of industry trends to inform strategy and innovation

Establish guidelines on service messages (in contrast to marketing messages) to align our communications appropriately to customer opt-outs and preferences

Responsible for acquiring MLR approval for projects

Qualification

Customer successMarketing experienceProject managementSalesforceOmnichannel campaignsAnalytical skillsCommunicationCreative mindsetCollaborationAdaptability

Required

Bachelor's degree required in Marketing, Business, communications, or related field

3–5 years of experience in marketing, customer success, or related roles

Strong written and verbal communication skills

Proven ability to build and manage relationships with internal and external stakeholders, including agencies

Understanding of customer journeys and personalization based on customer personas

Creative mindset with a willingness to think outside the box and bring ideas to life

Ability to balance strategic thinking with hands-on execution; a 'scrappy' mentality to make things happen

Adept at adapting plans effectively and on budget for optimal impact

Skilled in measuring the effectiveness of communications and leveraging analytics to connect creative ideas with measurable business outcomes

Strong project planning and management skills

Strong Excel, PowerPoint, and presentation skills

Extremely thorough and organized

Highly collaborative, adaptable, and proactive in a fast-paced environment

Ability to manage complex and cross-functional projects concurrently and get stakeholder buy-in

Preferred

Experience with omnichannel campaigns, Salesforce, Salesforce Marketing Cloud and similar preferred

Medical Device, Pharmaceutical or Healthcare industry experience preferred in a regulated environment

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

And additional employee wellness programs

Company

Insulet Corporation

Glassdoor4.0

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

Founded in 2000

Acton, Massachusetts, USA

1001-5000 employees