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Endurance IT Services · 3 weeks ago

Help Desk Analyst II

Norfolk, Virginia, United States

Full-time

Onsite

Mid Level

$40K/yr - $50K/yr

Endurance IT Services is seeking a Technical Support Analyst II for a 7-month onsite opportunity. The role involves providing telephonic technical end-user support, troubleshooting, and maintaining Windows-based systems while ensuring compliance with security and regulatory standards.

Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization

Growth Opportunities

Responsibilities

Provide telephonic technical end-user support with excellent phone skills and empathy

Maintain, analyze, troubleshoot, and repair Windows-based computer systems, hardware, and peripherals

Document, maintain, upgrade, or replace hardware and software systems

Support and maintain Windows Active Directory user accounts, including rights, security, and group memberships

Manage user account information and passwords in client-specific applications

Perform installation, monitoring, troubleshooting, relocations, and maintenance of communications equipment

Identify and resolve basic communications problems

Prepare or assist in preparing service record documentation

Ensure compliance with standards and regulatory requirements

Provide technical assistance and support for applications and hardware issues

Install, maintain, move, and assist in testing and upgrading hardware/software

Review and recommend procurement of IT equipment

Maintain necessary security controls over software

Make presentations and briefings for training sessions; prepare reports and documentation

Follow all requests from the Service Desk Manager

Serve as the primary point of contact for technical assistance, delivering exceptional customer-focused support

Diagnose and resolve hardware, software, and application issues efficiently

Oversee health and performance of Windows-based systems through proactive monitoring and timely repairs

Manage lifecycle activities such as upgrades, replacements, and documentation

Maintain secure user access by administering Active Directory accounts and permissions

Qualification

Windows operating systemsActive Directory administrationIT security principlesHardware troubleshootingProject Management certificationsCommunication skillsOrganizational skillsWork independently