Valon · 11 hours ago
Mortgage Assistance SPOC
Phoenix, AZ
Full-time
Onsite
Entry Level
1+ years expValon is transforming mortgage servicing and consumer direct lending with a technology-first approach. The Mortgage Assistance SPOC will serve as the primary point of contact for homeowners in default, tackling complex problems and managing various default-related processes.
Financial ServicesFinTechReal Estate
Responsibilities
Complete assigned queues in a timely manner
Communicate with clients regarding delinquent borrowers and default milestones, including, but not limited to, bankruptcy, foreclosure, loss mitigation, collections, customer service, and/or general default servicing and portfolio inquiries
Respond in a timely manner to client/investor, homeowner, and/or internal inquiries in compliance with SLAs and RESPA, state, and federal guidelines
Respond to foreclosure attorneys regarding bidding instructions, account status updates, payoff and reinstatement quotes, and/or general account inquiries
Evaluate homeowners' eligibility for mortgage assistance plans
Negotiate workout agreements and draft trial, repayment, and/or forbearance plans and/or loss mitigation agreements as needed
Monitor pre-foreclosure and foreclosure populations, mortgage assistance production reports, and other default-related reports as assigned
Other duties as assigned
Qualification
Required
1+ years of experience in collections and/or loss mitigation
Minimum education requirement: High school diploma or GED equivalent required
Previous experience in mortgage servicing, portfolio management, national real estate management, and/or default servicing
Previous experience in GSE servicing, including, but not limited to, loan modifications and forbearances
Exceptional oral and written communication skills
Strong problem-solving abilities
Strong multitasking abilities
Attention to detail
Preferred
Previous experience in handling escalated delinquent accounts
Previous experience in foreclosure and/or bankruptcy
Exceptional organizational skills
Ability to work with minimal supervision in a fast-paced environment
Benefits
Competitive salary and a 401(k) plan—with a 4% annual match!
No weekends or late nights required!
17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
In-office snacks and drinks (and Bagel Fridays)!
Company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
12 weeks of FULLY PAID time off to focus on their new addition(s)!
Company
Valon
Valon is building the AI-native operating system for regulated finance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$197.1MKey Investors
WestCapAndreessen Horowitz
2024-10-23Series C· $100M
2021-11-03Series B· $43.9M
2021-02-02Series A· $50M
Leadership Team
Andrew Wang
CEO/Co-founder
Jonathan Hsu
Co-Founder
Recent News
2025-04-03
2025-03-20
Company data provided by crunchbase