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Otis Elevator Co. · 4 months ago

Manager, Field Service System-West Coast

United States

Full-time

Remote

Mid Level

$114K/yr - $157K/yr

3+ years exp

Otis Elevator Company is on the lookout for an enthusiastic Manager, Field Service System to become a part of the Field Service Operations team. This role will lead the upcoming Field Service System transformation for the US and Canada, supporting the onboarding of new offices and implementing comprehensive processes for rolling out the FSS tool.

Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation

No H1B

Responsibilities

Coordinate & support OT deployments

Engage OTs to complete pre-deployment activities

Support training for OA and OT members

Provide post-deployment reinforcement and support

Champion the program and associated change management efforts

Create New Work Types: Specific Repairs & Open Order

Create New Work Plans/Steps for associated New Work Types

Attach all related documents to Work Plans/Work Types/Units

Create and manage new Skills/Certifications

Administer required hours

Administer resource preferences

Create & update Service Territories as needed

Overall maintenance and support of Field Service application

Support Shift creation and management

Overall support and training (Service PM’s/Trainers/OT Teams)

Collect, document, and promote best practices

Work with Global Field Service Admin for enhancements

Consolidate OA/OT feedback

Help prioritize bugs & enhancements

Writing requirements, Testing, Pilot, Deployment, Sustain & Support

Communicate & promote new features/enhancements/bug fixes

Develop and communicate standard work/training

Monitor KPI Dashboard at an OU/OA/OT level

Monitoring scheduling KPI’s for discrepancies & assist with corrections

Develop and communicate standard KPIs and reports

Monitor Mechanic Submission & Supervisor T&E Approval for any issues or downstream rejections

Support Supervisors in making payroll corrections as needed

Monitor Contract Statuses: Suspensions/Cancellations/NIS/Recaptures

Maintenance WO removed/created

Contract conversions to Maintenance Plans

Coordinate with Sales on making corrections as needed

Qualification

SalesforceField Supervisor experienceKPI monitoringChange managementProject managementTechnical environment proficiencyEH&S policyCommunication skillsTeam-orientedSelf-motivatedTime managementOrganizational skills

Required

Bachelor's degree desirable or relevant work experience

3+ years of Salesforce experience

Previous experience in Field Supervisor experience

Ability to work in a highly team-oriented and dynamic environment

Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

Self-motivated and able to manage many simultaneous projects and responsibilities

Comfortable in a technical environment utilizing Microsoft based computer software

Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills

Knowledge and strict enforcement of company EH&S policy and processes

Ability to travel between 25-50% domestically

Benefits

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Enjoy three weeks of paid vacation, along with paid company holidays

We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

Life insurance and disability coverage to protect you and your family.

Voluntary benefits, including options for legal, pet, home, and auto insurance.

We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

Pursue your educational goals with our tuition reimbursement program.

Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.