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Career Certified · 4 weeks ago

UX Manager

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $100K/yr

6+ years exp

Career Certified is seeking a UX Manager to lead the end-to-end UX processes for websites and mobile experiences. The role involves collaborating with cross-functional teams to enhance user journeys and optimize design solutions, while also conducting user research and usability testing.

Career PlanningEducationReal Estate

Responsibilities

Own the full UX process from intake and discovery through design, implementation, and optimization

Take ownership of end-to-end user journeys across multiple lines of business to deliver frictionless, cohesive experiences

Continually analyze user flows, interactions, and content to identify gaps, conflicting messages, and opportunities to enhance alignment with business strategy

Partner closely with Product, Engineering, and Marketing to define requirements, refine UX opportunities, and ensure solutions support business objectives

Facilitate workshops, design reviews, and stakeholder sessions to frame user problems, present solutions, and build alignment

Prepare and present UX progress, insights, and metrics to cross-functional teams and leadership

Conduct and synthesize user research into personas, journey maps, problem statements, and actionable insights

Maintain a deep understanding of user needs and behaviors to guide empathetic, user-centered design

Perform usability testing to validate concepts and improve user experience

Create prototypes, define interaction models, and collaborate with design teams to ensure brand alignment and design quality

Provide design guidance and rationale to team members, offering multiple solution paths and articulating trade-offs, risks, and engineering impacts

When required, write or review UI code components or libraries to support implementation

Maintain working knowledge of UX/UI tools, prototyping platforms, and development languages to collaborate effectively with technical teams

Define UX success metrics in partnership with Product and key stakeholders

Own the A/B testing and experimentation program—designing, executing, and interpreting tests to drive data-backed decisions

Oversee UX initiatives across websites and applications to improve engagement, profitability, and lifecycle performance

Qualification

UX CertificationUser ResearchFigmaPrototypingAdobe CCA/B TestingDesign SystemsProject ManagementCommunication SkillsDetail-oriented

Required

Four-year college degree with UX Certification from programs like Google UX, Nielsen Norman Group, General Assembly, or CareerFoundry etc

6-8+ years of experience in a similar position

Proven organizational and project management skills

Extremely detail-oriented and organized with a passion for the customer first, along with accuracy and quality

Experience conducting user research, interviews, observations and journey mapping

Experience designing and prototyping within interface design tools (e.g., Figma)

Minimum of 6 years of experience as a UX researcher, Website Product Designer, UX Information Architect, UX Strategist, Web Application Engineer, UX Manager, or similar titles with strong portfolio that showcases skills and experience, including ADA and accessibility standards and applies them in designs

High-level proficiency with and understands application of Figma, Adobe CC and XD, or related software; WO, Google Optimize, or alternative A/B testing software, high-fidelity and low-fidelity design software

Demonstrated ability to handle multiple projects and details simultaneously while able to translate vision of Product and Marketing into efficient Engineering language

Effective oral communication skills, ability to work cooperatively with internal and external contacts, ability to work well under pressure and according to deadlines, and to rapidly prototype proposed features

Understands how to design for Enterprise application usability and friendliness, to apply consistent brand standards and design language, own design systems; willing to research the best designs for usability, and scalability- can analyze test results and apply them