RVO Health · 1 day ago
Client Services Manager
Charlotte, North Carolina, United States
Full-time
Hybrid
Mid Level
$62K/yr - $90K/yr
3+ years expRVO Health is a new healthcare platform of digital media brands focused on building relationships throughout health and wellness journeys. The Client Services Manager will lead the strategic planning and execution of digital ad campaigns, ensuring client satisfaction and driving successful outcomes through collaboration with various internal teams.
Health CareInformation ServicesInformation TechnologyMedicalWellness
No H1B
Responsibilities
Operate as a thought partner across the organization with teams such as Sales, Marketing, Media Operations, and AdOps to develop and deliver innovative programs for digital advertisers
Assist sales and client on operational subjects to ensure smooth set up of IO and campaign; providing launch guide, creative specs, IO terms, guidance, etc
Collaborate with AdOps, Performance, and internal teams to ensure flawless execution of campaigns, delivering on time, mitigating revenue risk and meeting or exceeding KPIs
Handle time-sensitive inquiries to maintain high levels of client satisfaction
Engage with clients at meetings and events to strengthen relationships and support renewals and retention
Help internal teams with strategy, identifying incremental offerings, coordinating efforts between cross-functional teams to maximize revenue and campaign success
Serve as a trusted subject matter expert across key areas of Client Success, not only providing insights to the immediate team but also becoming a valued resource for cross-functional teams such as Sales, Marketing, and AdOps
Proactively share knowledge, best practices, and trends to elevate team performance and drive innovation
Qualification
Required
3+ years of experience in digital publishing sales support or a digital agency in planning or buying (pharmaceutical experience is a plus)
Exceptional written and verbal communication and client services skills
Positive attitude when responding to frequent deadlines for multiple stakeholders, both internal and external
Strong problem-solving skills, with a proactive approach
Lead with a sense of urgency
Strong fluency in digital media pricing models (CPM, CPUV, CPC, etc.)
Strong understanding of Microsoft Office, DCM, Google Analytics, Google Ad Manager, CRM Tool
Familiarity with Crossix, IQVIA, IAS, DoubleVerify, etc
Bachelor's degree required
Benefits
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Pharmacy Benefits
Income Protection Plans
Pet Services Plans
Mental Health Support
Wellness Coaching
HSA- Health Savings Account
Commuter Benefits
Gym & Fitness Center Discount Program
Company
RVO Health
RVO Health develops, operates and manages various health care focused brands and companies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Oakman
Chief Technology Officer & EVP RVO Health
David Purcell
Senior Vice President + Chief Marketing Officer, Direct-to-Consumer
Recent News
2025-12-01
Company data provided by crunchbase