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C3 AI · 1 day ago

Customer Success Manager

Redwood City, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $150K/yr

3+ years exp

C3 AI is an Enterprise AI application software company that delivers a family of integrated products for developing and operating enterprise AI applications. The Customer Success Manager will oversee customer technical needs, define KPIs for success, and collaborate with internal and external teams to ensure customer satisfaction and drive business objectives.

Artificial Intelligence (AI)Enterprise SoftwareMachine LearningSaaSSoftware

No H1B

Responsibilities

Broad understanding of C3 AI high value use cases with knowledge of most successful case studies. Understand basic AI/ML technical concepts

Able to identify and tailor description and support of C3 AI capabilities to individual customer needs

Lead use case scoping and data discovery workshops. Analyze customers’ needs and suggest upgrades or additional software features to meet their requirements

Drive software development process (e.g., SCRUM, Jira, scope sprints) and prioritize or escalate tickets. Understand UX and engineering processes and interactions, and common Cloud services and infrastructure

Report on product performance and provide customers feedback to Product and Engineering to help identify potential new features or products

Conduct user adoption workshops, define and help customers move along adoption curve. Identify solution enhancements and change management needed to unlock additional usage and adoption. Identify KPI’s for success for each customer and work with the teams to achieve these

Build the Business relationship with the customer to engage and drive success

Identify and act on new opportunities to expand and increase revenue

Qualification

Customer Success ManagementEnterprise SaaS SolutionsData ScienceCloud InfrastructureSolution ArchitectureApplication DevelopmentData EngineeringAnalytical SkillsCommunication SkillsPresentation SkillsAttention to Detail

Required

Bachelor's degree in economics, Computer Science, Engineering, Statistics, Mathematics, Operations Research, or master's degree in similar fields

Minimum of 3-5 years of Customer Success experience with enterprise SaaS solutions

Experience working with customer engagements with exposure and involvement with data science, cloud infrastructure, solution architecture, application development, and data engineering

Credible customer presence. Capable of communicating effectively and stepping into a trusted advisor role

Data-driven, analytically oriented, with a commitment to process improvement and customer value creation

Demonstrated ability to navigate between the business and technical domains of a software implementation project while providing leadership in both areas

Excellent presentation and written communication skills with keen attention to detail

Candidates must be authorized to work in the United States without the need for current or future company sponsorship