Credit One Bank ยท 2 days ago
Quality Representative II - Customer Experience Office
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expCredit One Bank is a data-driven financial services company based in Las Vegas. They are seeking a Quality Representative to monitor customer interactions and identify process or execution gaps based on observations. The role involves capturing adherence to customer service standards, supporting agent coaching, and participating in calibration sessions.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Monitor calls and cases across operational functions. Capture adherence to customer service standards, including regulatory, policy, and soft skills
Meet team productivity expectations and internal quality standards. Accurately enter detailed information on evaluations, logs, and tools used for quality reporting. Provide clear evaluation comments to support agent coaching and development. Maintain confidentiality and privacy of quality scores, data, and customer information
Participate in or facilitate weekly calibration sessions for internal and external partners to align on scoring expectations
Throughout the monitoring process, identify potential gaps in processes or execution that may impact business success, quality, or customer experience
Demonstrate regular and predictable attendance in adherence to company guidelines
Support requests for internal and external audits and control testing
Understand and comply with internal and external policies, laws, and regulations
Consistently demonstrate the Company's core values of excellence, ownership, collaboration, and integrity
Complete other duties as assigned
Qualification
Required
1+ years of relevant experience in credit card operations and/or quality monitoring
Strong communication and problem-solving skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase