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HCA Healthcare · 1 day ago

Administrative Director of Support Services

San Antonio, TX

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

HCA Healthcare is a leading organization dedicated to providing superior healthcare services. The Administrative Director of Support Services is responsible for driving excellence in radiology scheduling, insurance verification, and centralized medical records, ensuring operational strategies enhance patient access and streamline workflows.

BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care

Responsibilities

Provide strategic leadership and mentorship to a multidisciplinary team, fostering a culture of excellence in radiology scheduling, insurance verification, and centralized medical records operations

Identify and resolve operational challenges by partnering with departmental leaders to analyze root causes and implement sustainable solutions that enhance performance and efficiency

Establish and monitor departmental goals and KPIs, aligning objectives with organizational priorities and ensuring measurable progress toward operational excellence

Deliver actionable performance insights by tracking key metrics and preparing comprehensive reports for senior leadership to support data-driven decision-making

Direct day-to-day operations across all service lines, including workforce planning, scheduling, quality assurance, and service delivery, ensuring optimal resource utilization and patient satisfaction

Champion employee engagement initiatives and cultivate a collaborative, inclusive, and high-morale work environment that supports retention and professional growth

Oversees quality control and implements necessary correction actions to ensure consistent application of laws, regulations, policies, and procedures pertinent to the Contact Center

Qualification

Operational StrategyPerformance ImprovementLeadershipAnalytical SkillsProblem-SolvingEmployee EngagementQuality AssuranceTeam Collaboration

Required

Bachelor's Degree preferred

5 years of progressive leadership in call centers, or direct health care operations or high-volume call center environments, with a proven track record of driving performance, managing cross functional teams, and leading complex service lines

Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable)

Preferred

Exceptional analytical skills and problem-solving abilities with a strong aptitude for identifying operational efficiencies, interpreting performance data, and implementing targeted solutions that improve outcomes and drive continuous improvement

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

Free counseling services and resources for emotional, physical and financial wellbeing

401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

Employee Stock Purchase Plan with 10% off HCA Healthcare stock

Family support through fertility and family building benefits with Progyny and adoption assistance.

Referral services for child, elder and pet care, home and auto repair, event planning and more

Consumer discounts through Abenity and Consumer Discounts

Retirement readiness, rollover assistance services and preferred banking partnerships

Education assistance (tuition, student loan, certification support, dependent scholarships)

Colleague recognition program

Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Company

HCA Healthcare

Glassdoor3.3

HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.

Founded in 1968

Nashville, Tennessee, USA

10001+ employees