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Bradesco Bank · 3 weeks ago

Operations Process Analyst – Bank Operations

Coral Gables, FL

Full-time

Onsite

Mid Level

3+ years exp

Bradesco Bank is seeking an Operations Process Analyst to support the implementation and optimization of the ServiceNow platform within the Operations team. This role involves acting as a liaison between Operations stakeholders and the ServiceNow team, ensuring business requirements are met and workflows are effectively designed and maintained.

BankingFinanceFinancial Services

No H1B

Responsibilities

Conduct deep dives into operational and technical processes to understand current workflows

Gather, document, and validate detailed business requirements

Create and refine user stories for development teams

Participate in design workshops and ensure alignment between business needs and technical solutions

Support testing activities, including User Acceptance Testing (UAT), and assist in issue resolution during deployment

Serve as the Operations team’s subject matter expert (SME) for ServiceNow

Configure, build, and customize new workflows using ServiceNow Flow Designer and related tools

Maintain and optimize existing workflows to improve efficiency and compliance

Develop and maintain documentation for workflows, processes, and configurations

Provide training and support to Operations personnel on ServiceNow functionality

Monitor platform performance and usage, generating reports and dashboards for management

Act as the primary point of contact between Operations and ServiceNow technical teams

Ensure smooth communication and coordination with other business units impacted by workflow changes

Participate in governance activities to maintain platform standards and best practices

Qualification

ServiceNow configurationBusiness analysisWorkflow designLean methodologiesSix SigmaStakeholder managementAnalytical skillsAgile/Scrum experiencePortuguese proficiencySpanish proficiencyProblem-solving skillsDocumentation skillsCollaborative mindset