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Q-Centrix · 1 day ago

Healthcare Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $90K/yr

5+ years exp

Q-Centrix is the largest exclusive provider of clinical data management solutions to acute care hospitals, focusing on delivering safe, consistent, quality healthcare. The Healthcare Customer Success Manager will manage hospital and health system partnerships, ensuring the delivery of value-added services and driving revenue growth through effective account management and relationship building.

Health CareHospital

Culture & Values

No H1B

Responsibilities

Deliver outstanding partner experience for core solutions delivery

Build and nurture strong relationships with hospital quality executives and act as the main point of contact and liaison for all client-side stakeholders

Manage and communicate partner expectations and client scopes of work from implementation through the entire customer journey (for core solutions, e.g., abstraction)

Increase partner engagement with our core technology while creating and tracking internal dashboards to assess real-time metrics related to facility performance

Deliver surplus value to partners

Consult and assess partners' broader challenges regarding clinical quality management

Share partner transformation resources as appropriate—e.g. best practice studies, regulatory updates, templated data reports, access to relevant webinars, networking with other quality leaders, etc.—and provide guidance on how best to implement learnings at their respective organizations

Keep an active eye on the market regarding potential new challenges or best practices. Share with partner transformation team as well as partners

Help drive Orders growth within assigned partners

Prospect extensions and expansions. Partner with business development to convert leads into opportunities

In partnership with business development, communicate value delivered from existing partners/relationships to new prospects

Grow partner revenue through upsell renewals

Demonstrate customer advocacy

Keep an active pulse on customer satisfaction to our core solutions/offerings, identifying opportunities for continued improvement which can be shared with the Company’s operational team (recruiting, staffing, implementation, and delivery)

Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us!

Qualification

Clinical quality managementAccount managementConsultative expertiseProject managementInterpersonal skillsCommunication skillsRelationship buildingTeam collaborationSelf-motivated

Required

Bachelor's degree and/or technical degree in business or related field

Ability to simultaneously manage multiple projects and partners

Exhibit our core behaviors and beliefs of learning, innovating, collaborating, improving, and accountability while demonstrating empathy and humility daily

Ability to quickly establish consultative capabilities with partners through trust and leadership

Demonstrated ability to work directly with clients and convey expertise and confidence

Exceptional verbal and written communication skills, as well as interpersonal and relationship-building capabilities

Demonstrated ability to work in a collaborative and matrixed team environment

Ability to work independently and manage multiple tasks and projects; a self-motivated and results-driven professional

Preferred

At least five years of experience in clinical quality

Benefits

Remote/hybrid flexibility (depending on location) and a generous time off program with additional paid time for volunteering.

Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.

401(k) retirement plan with a company match.

Opportunities for professional development.