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USC Verdugo Hills Hospital · 1 month ago

Department Secretary - GI Liver Admin - Full Time 8 Hour Days (Non-Exempt) (Union)

Los Angeles, CA - Health Sciences Campus

Full-time

Onsite

Entry Level

$22/hr - $37.40/hr

2+ years exp

USC Verdugo Hills Hospital is seeking a Department Secretary to provide quality care and ensure a smooth visit for patients and their families. The role involves handling clerical duties, acting as a liaison between departments, and maintaining organized patient information.

Responsibilities

Initiates clerical duties as defined in the unit secretary scope of practice

Demonstrates flexibility, ability to problem-solve and self-direction

Consistently collaborates with the charge nurse and other hospital personnel to ensure smooth, cost-effective, efficient workflow within the patient care unit

Maintains clean and organized work area

Ensures unit supplies/forms are ordered weekly, as needed

Demonstrates a thorough understanding of and expertise in the use of Cerner Millenium

Aware of changes in Cerner Millenium and communicates them to appropriate staff

Provides timely and accurate census reports within one hour of starting shift and updates as necessary

Documents appropriately on down time forms

Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients and all hospital personnel

Demonstrates appropriate communication skills whether in person, via telephone or in writing

Meets patient’s expectations by answering phone/call lights courteously and promptly within three rings

Identifies self by name and unit

Routes all calls/requests to appropriate personnel and identifies on phone the reason for transfer and assures the connection is made

Attempts to problem solve independently, seeking assistance from Clinical Coordinator or Director, if unresolved

Assists with the management of patient information. Keeps the chart in optimum condition

Assists other ancillary personnel in obtaining parts of charts as necessary

Involved with and keeps aware of changes from hospital-wide committees including, but not limited to, the unit secretary’s meeting

Reviews and begins to assemble the admission chart forms for surgery schedule add-ons immediately upon notification of admission

Adds appropriate forms to chart as necessary

Files diagnostic reports appropriately as per CURL standards in the designated area of the chart as information is received during the shift

Takes on assignments as directed

Demonstrates collaboration, congeniality and problem-solving skills

Maintains an open line of communication between management and other staff while demonstrating a professional demeanor at all times

Communicates and clarifies outstanding patient care orders/activities to the Charge RN when leaving the unit or for the day

Is a team player and possesses a positive attitude

Performs other duties as assigned

Qualification

Cerner MilleniumMedical terminologyMS OfficeWord processingCommunication skillsProblem-solvingTeam player

Required

High School or equivalent

Ability to communicate effectively in English both verbally and in writing

Computer literacy in word processing, spreadsheets, power point, etc

Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)