Acrisure · 4 weeks ago
Customer Experience Specialist
41707 Winchester Rd, Suite 304 - TEMECULA, CA
Full-time
Onsite
New Grad, Entry LevelAcrisure is a community-focused company that emphasizes growth and impact. The Customer Experience Specialist at Clear Connect Solutions serves as a primary point of contact for customers, ensuring accurate communication and timely issue resolution to maintain customer satisfaction and operational efficiency.
Financial ServicesInsuranceInsurTech
Responsibilities
Manage inbound and outbound customer communications via phone, email, and other approved channels
Provide accurate information regarding services, scheduling, billing, and account status
Resolve customer issues efficiently while maintaining professionalism and accountability
Document all customer interactions, service requests, and resolutions in company systems
Coordinate with internal departments to ensure timely service completion and issue follow-up
Identify recurring customer issues and communicate trends to management
Escalate complex or unresolved matters in accordance with internal procedures
Maintain compliance with company policies, data privacy requirements, and service standards
Qualification
Required
Strong communication skills
Attention to detail
Ability to manage multiple customer interactions
Adherence to established procedures and service standards
Benefits
Comprehensive medical insurance, dental insurance, and vision insurance
Life and disability insurance
Fertility benefits
Wellness resources
Paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
Complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Commuter benefits
Employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
Legal plan options
Pet insurance coverage
Company
Acrisure
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$11.37BKey Investors
Bain Capital Special SituationsAbu Dhabi Investment AuthorityBDT & MSD Partners
2025-06-06Debt Financing· $550M
2025-05-20Private Equity· $2.1B
2024-06-05Debt Financing· $1.6B
Leadership Team
Greg Williams
Co-Founder, Chairman & CEO
Mark Wassersug
Chief Technology Officer
Recent News
Company data provided by crunchbase