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Virginia's Community College System · 3 weeks ago

Director of Shared Services Center

Richmond, VA

Full-time

Onsite

Director/Executive

$185K/yr - $195K/yr

Virginia's Community College System (VCCS) is dedicated to maximizing community college resources for student success. The Director of the Shared Services Center provides strategic and operational leadership for a centralized administrative service organization supporting approximately 20,000 employees across 23 colleges, overseeing high-volume transactional services and ensuring alignment with the VCCS mission.

E-LearningEducationHigher Education

Comp. & Benefits

No H1B

Responsibilities

Lead a high-performing, service-oriented team and foster a culture of excellence, inclusion, innovation, and continuous improvement

Oversee the delivery of shared services operations including cash disbursement, procurement, payroll, onboarding, time and labor, and help desk functions for 25 VCCS agencies

Establish and standardize business processes across the system using data analytics, quality metrics, and stakeholder input

Implement and refine strategic initiatives that improve service quality, operational efficiency, and customer satisfaction

Serve as a key liaison with governance bodies and senior leadership; provide actionable data, insights, and recommendations

Manage the SSC budget, ensuring alignment with performance goals and cost-effectiveness

Champion change management efforts, leading cultural shifts and addressing organizational resistance with empathy and strategic foresight

Promote transparency, timely communication, and inclusive stakeholder engagement through multiple channels

Ensure alignment of technology strategies with service delivery goals, identifying and integrating innovative tools and platforms

Foster a learning culture within the SSC by supporting employee development, professional certifications, and process improvement training (e.g., Lean, Six Sigma)

Provide crisis and continuity leadership for SSC operations during emergencies or unexpected disruptions, ensuring service delivery and communication protocols are maintained

Lead or participate in systemwide initiatives, task forces, and cross-functional teams that support administrative modernization and operational excellence

Engage in strategic planning and annual goal-setting aligned with the VCCS strategic plan, including identifying metrics and benchmarks to monitor SSC performance

Serve as a thought partner to the Chancellor’s executive team and Shared Services Steering Committee on enterprise operations, strategic initiatives, and service innovations

Represent the Shared Services Center and the VCCS in state-level working groups, interagency collaborations, and national forums on shared services and administrative transformation

Monitor national trends and emerging best practices in shared services delivery, technology integration, and customer experience strategies to inform continuous improvement

Support internal and external audits, risk assessments, and compliance initiatives by ensuring proper controls, documentation, and accountability mechanisms are in place

Qualification

Budget managementData analyticsShared services knowledgeLeadership experienceProcess improvement frameworksEnterprise systems familiarityStrategic planningStaff developmentEffective communicationCollaboration skills

Required

Master's degree in Business Administration, Public Administration, or a related field is required

Extensive and progressive leadership experience in managing operations within a shared services environment or comparable large-scale administrative function

Demonstrated success in recruiting, developing, and supervising diverse, high-performing teams

Experience managing budgets and using data analytics to drive operational efficiency and performance improvement

Familiarity with enterprise systems and business functions including procurement, payroll, HR systems, accounts payable, and customer service operations

Proven experience as a change agent with strong collaboration and communication skills

Demonstrated ability to provide actionable information and strategic insights to governance boards and external stakeholders

Knowledge of shared services models and back-office operations

Knowledge of budgeting, financial controls, and performance management

Knowledge of process improvement frameworks (e.g., Lean, Six Sigma)

Knowledge of emerging technologies in service delivery and ERP systems

Skills in strategic planning and execution

Skills in staff development and performance coaching

Skills in effective oral, written, and visual communication

Skills in collaboration and stakeholder engagement

Ability to lead organizational change and cultivate a culture of innovation

Ability to analyze operational challenges and implement process improvements

Ability to build and maintain trusted relationships with internal and external partners

Ability to navigate a complex policy and governance environment

Company

Virginia's Community College System

Since 1966, Virginia’s Community Colleges have given everyone the opportunity to learn and develop the right skills so lives and communities are strengthened.

Founded in 1966