Belk · 1 day ago
Customer Service Specialist - Full Time
Greeneville, TN
Full-time
Onsite
New Grad, Entry LevelBelk is a retail company focused on delivering a positive customer experience. The Customer Service Specialist is responsible for providing excellent service, building customer relationships, and supporting sales and store performance through various customer service activities.
E-CommerceRetailRetail Technology
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics
Support the team in creating memorable store experiences through building genuine team, customer, and community relationships to foster loyalty and drive repeat business
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience
Process transactions accurately and efficiently. Handle customer inquiries, returns, and resolve concerns with professionalism, promptness, and care
Leverage training tools, use resources, and embrace feedback to continuously boost personal and team knowledge of processes and procedures, build selling skills, and strengthen performance
Support team’s selling behaviors and performance by communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning
Maintain current company policy and procedure knowledge, providing consistent, accurate communication to team. Assist with keeping team well-informed of products, promotions, contests, and store events
Support maintaining visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment. Ensure presentations align with visual merchandising directives and brand standards
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements
Support store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines and security protocols
Qualification
Required
Dedication to customer service and a drive to achieve store objectives
Skills and experience to perform in the role and a commitment to continuously learn
Ability to take ownership of assigned tasks and contribute to store success
Self-directed and able to work with minimal supervision in a deadline-driven environment
Communicate with excellence
Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
Must regularly move around all store areas and be accessible to customers
Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Company
Belk
Belk, Inc. is the mainline department store company with 305 stores located in 16 Southern states.
Founded in 1888
10001+ employees
H1B Sponsorship
Belk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (19)
2023 (20)
2022 (31)
2021 (32)
2020 (64)
Funding
Current Stage
Public CompanyTotal Funding
$485M2024-07-23Debt Financing· $485M
2015-08-24Acquired
2011-11-23IPO
Leadership Team
Don Hendricks
Chief Executive Officer
H
Hyon Park
EVP, CIO
Recent News
2025-12-03
Retail Dive
2025-12-02
2025-11-24
Company data provided by crunchbase