Peirce Phelps ยท 3 weeks ago
HVAC Technical Support Advisor
Blue Bell, PA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expPeirce-Phelps, LLC is a distributor of residential and commercial HVAC equipment, seeking an experienced Tech Support Advisor to provide technical support to their dealer base in the Tri-State area. The role involves troubleshooting HVAC systems, assisting with installation requirements, and ensuring excellent customer service.
Heating Ventilation and Air Conditioning (HVAC)Manufacturing
Responsibilities
Trade knowledge of HVAC systems, both Residential and Commercial
Installation requirements plus basic code knowledge
Service troubleshooting skills
Ability to read/troubleshoot from wiring diagrams
Ability to comprehend then rearticulate technical manuals/instructions
Self-sufficient, proactive doer who works well within a team
Willing to embrace, learn new technologies
Problem resolution
Negotiation skills
PC capable including Word, EXCEL, PowerPoint
Strong communication skills with all levels of technical knowledge
Customer Service oriented
Knowledge of HVAC controls
Occasional travel to Peirce-Phelps branch locations
Qualification
Required
HVAC service experience (Prefer 10 years Residential/Commercial)
Strong troubleshooting and analytical skills
Solid verbal and written communication skills
Proven ability to work in a fast-paced environment
Excellent customer service skills including organizational, interpersonal communication, and presentation skills
Strong work ethic
Experience working cross-functionally with many internal group, successfully
Trade knowledge of HVAC systems, both Residential and Commercial
Installation requirements plus basic code knowledge
Service troubleshooting skills
Ability to read/troubleshoot from wiring diagrams
Ability to comprehend then rearticulate technical manuals/instructions
Self-sufficient, proactive doer who works well within a team
Willing to embrace, learn new technologies
Problem resolution
Negotiation skills
PC capable including Word, EXCEL, PowerPoint
Strong communication skills with all levels of technical knowledge
Customer Service oriented
Knowledge of HVAC controls
Occasional travel to Peirce-Phelps branch locations
Benefits
Highly competitive pay
Comprehensive benefits package
Medical, dental, vision
HSA available
Wellness incentive program
401k w/ company match
3 weeks Paid vacation
6 Sick days
9 Paid holidays + 2 floating holidays
Short- and long-term disability
Life insurance
Supplemental insurance available
Tuition Reimbursement
Growth and advancement Opportunities
Company
Peirce Phelps
Peirce Phelps is a wholesale company offering HVAC, air conditioning, and heating equipment.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-08-02Acquired
Leadership Team
Mark A. Jones
Chief Financial Officer
Greg Toler
COO
Company data provided by crunchbase