Valon · 1 week ago
Collections Senior Specialist
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expValon is a technology-first company transforming mortgage servicing and consumer direct lending. They are seeking a Collections Senior Specialist to collect debt and resolve homeowner issues, ensuring excellent customer service while adhering to company procedures and consumer privacy laws.
Financial ServicesFinTechReal Estate
Responsibilities
Contact homeowners via phone and email regarding the status of their accounts, associated late fees, and credit reports while adhering to relevant company procedures and consumer privacy laws
Perform skip-tracing to locate homeowners with incorrect contact information
Assist and support homeowners dealing with financial difficulty by establishing trust, identifying mutually agreeable payment arrangements, and maintaining excellent customer service
Meticulously document all inbound and outbound collections efforts within the company platform
Arrange and submit homeowner accounts for extensions, modifications, forbearances, and repayment plans
Mentor other Collections Specialists, leading departmental projects and initiatives as required
Collaborate with the Loan Administration and Default Servicing departments and other members of the Client Experience department to resolve account discrepancies
Identify gaps in processes and recommend improvements
Test various contact center tools and platforms
Qualification
Required
3+ years of collections experience
Previous skip-tracing experience
Previous experience with conducting loan calculations (e.g. calculating amortization schedules, APR, and simple interest)
Previous experience with Google Suite, Zendesk, Salesforce, and other common CRM systems
Previous experience with using workforce tools or partnering with workforce management teams
Previous experience with handling sensitive documentation
Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA)
Excellent time management skills
Ability to assess homeowner needs and overcome objections
High School Diploma or equivalent
Benefits
Competitive salary and a 401(k) plan—with a 4% annual match!
No weekends or late nights required!
17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
In-office snacks and drinks (and Bagel Fridays)!
Company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
12 weeks of FULLY PAID time off to focus on their new addition(s)!
Company
Valon
Valon is building the AI-native operating system for regulated finance.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$197.1MKey Investors
WestCapAndreessen Horowitz
2024-10-23Series C· $100M
2021-11-03Series B· $43.9M
2021-02-02Series A· $50M
Leadership Team
Andrew Wang
CEO/Co-founder
Jonathan Hsu
Co-Founder
Recent News
2025-04-03
2025-03-20
Company data provided by crunchbase