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Precision AQ · 3 weeks ago

SVP, Director of Client Services - Market Access Marketing

United States

Full-time

Remote

Director/Executive

$203K/yr - $305K/yr

10+ years exp

Precision AQ is a leading payer marketing agency that supports global pharmaceutical and life sciences clients in achieving commercial excellence. The Senior Vice President, Director of Client Services is responsible for providing strategic direction for client business, managing client relationships, and overseeing program implementation to ensure revenue growth and client satisfaction.

ConsultingHealth CareMarketingPharmaceutical

Responsibilities

Responsible for developing and maintaining external client and partner relationships

Oversee planning and execution of sold business to the complete satisfaction of the client

Consults with the client to understand content development and specifications for individual project needs

Assists client with developing and executing a plan of action to provide solutions to complex business problems

Determine staffing and service needs based on sold business; allocate appropriately

Provide or ensure adequate progress reports on projects to clients and provide ongoing strategic counsel and advice to major clients

Attend status meetings; communicate progress on each assigned project at team update meetings

Ensure accurate budgeting for recommended products

Follow up with team members on given assignments and provide feedback on completed tasks

Provide client services team with client-related information necessary for successful project implementation

Constantly review team billable hour utilization and maintain the required utilization percentage assigned by senior management

Provide specific strategic direction (product and market) to client services team responsible for execution of sold business

Make team members aware of availability during times of peak activity when assistance may be needed

Provide staff with client-related information necessary for successful project implementation

Assists client service and internal team to understand external market developments and how they relate to client business and selling opportunities

Train, mentor and educate all client services team members on required topics

Actively bridge client service, shared and strategic services teams to solve client or internal process issues

Identify large-scale initiatives for new projects and areas for up selling to assigned clients

Develop and participate in new business presentations

Assist with securing greater annual net revenue in new business

Investigate and engage in new business opportunities

Review and approve proposals and estimates

Strive to reach the greatest profitability for all new business

Ensure staff is up-to-date on finical management and project reconciliations

Revise and approve draft budgets for all proposed activities

Ensure internal cost control and adherence to agreed-upon budgets

Revise and approve draft financial reconciliations on completion of projects

Oversee/monitor profitability results for all executed business

Liaison with client regarding all financial issues as relates to initial sale and applicable scope changes

Prepare, review, and approve applicable internal financial forecasts

Provides standard and customized reports to clients at specified intervals

Adheres to PhRMA, FDA, OIG and ACCME guidelines

Displays professionalism at all times

Demonstrates a sense of urgency to obtain results

Responds well under pressure, is flexible

Results/Solution Oriented

Demonstrates ownership and accountability for all agency procedures and workflow

Attends internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status as required

Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for internal project teams to facilitate quality control

Required to be available to work outside the company’s standard hours of operation when necessary

Travel required up to 30%

Qualification

Pharmaceutical agency experienceClient account managementManaged markets agency experienceMicrosoft Office SuiteBachelor's degree in MarketingBusiness developmentBudget developmentClient relationship managementLeadershipProject management