City National Bank of Florida · 1 day ago
Client Services Specialist
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expCity National Bank of Florida is focused on delivering exceptional banking services. The Client Services Specialist is responsible for meeting the servicing needs of large clients by managing various banking services and ensuring client satisfaction while adhering to regulatory requirements.
BankingCommercial LendingConsumer LendingFinanceFinancial Services
Responsibilities
Accountable for ensuring client retention and satisfaction by promptly and efficiently addressing all service requests and inquiries
Initiates outreach to clients as needed to provide exceptional service, ensuring adherence to company policies and regulatory requirements
Independently handles loan servicing requests, including advances, pay-downs, statement and bill copies, billing issues, insurance, escrows, flood insurance, and related items, ensuring accurate and timely processing
Manages the onboarding of new clients by opening and processing all type of account, products, and services
Serves as the primary point of contact for client servicing, maintaining comprehensive knowledge of the relationship:
Issues, collects, and reviews required deposit account documents and disclosures via DocuSign or in-person collection
Ensures all documents are uploaded in the system within the defined timeframe for account opening, in line with CNB P&P
Coordinates with Electronic Banking and Treasury Management on onboarding status, completion of forms, implementation, or necessary training
Completes customer profiles/CIP, Bizchex-Chexsystem, ownership information, and account profiles, performing list checks, OFAC & Google searches
Sets up and maintains analysis composites to ensure accurate data representation, collaborates with cross-functional teams to integrate necessary account information, and ensures that all client data is properly linked and balanced for analysis and reporting
Handles Domestic & International Wire Transfers, Internal Transfers, Stop Payments, Cashier’s Checks, Debit Cards, in line with CNB P&P
Responsible for ensuring Regulatory Excellence:
Decision Making or collecting proper approvals and enter decisions on overdrafts in EIM (within their authorized limits)
The first client contact to collect missing documents and other applicable items/ documents relating to new Deposit/loan accounts
The first client contact to satisfy BSA/RFI requests. Completion of BSA requests within defined timeframe noted in the request; this includes (but not limited to): RFIs which includes EDD/KYC-updates, PO Alert, OFAC, High Risk Review & Other
Ensures compliance with regulatory requirements including completion of KYCs/EDDs when onboarding clients and continue updates
Completion of Regulatory Excellence Consultant (REC) findings requests within defined timeframe noted in the request
Responsible for follow up activities related to new onboarding and maintenance requests using varies system reports. Follow-up activities included but not limited to account funding, TM implementation, Online Banking set-up, KYC status. Follow up with a phone call, to answer any questions, concerns, ensure customer is completely set up
Escalate all unresolved issues related to the above mentioned tasks to the RM or Supervisor
Completes Reg E disputes, resolves fraud, check disputes, check processing errors, and other activities related to the Aithent system
Accountable for managing and processing all client requests or inquiries related to deposit accounts, including, but not limited to:
CIS maintenance changes
Correcting CIP errors
Closing accounts and completing the closing code reason
Address changes
Change of Signer maintenance (including the issuance and collection of all appropriate signature documents and disclosures)
Deposit Research (statements, check copies, balance inquiries, etc.)
Accountable for ensuring the proper disposition of all exception items from Deposit Operations and the Non-Post database related to the clients served
Composes and types letters, emails, and other special reports related to clients’ needs (e.g., Excel sheet, PowerPoint, org chart)
Responsible for organizing and maintaining client files for deposits and loans, including the creation of customer folders and subfolders as requested
Maintains strong product knowledge and attends training as needed to cross-sell bank products
Assesses client needs and cross-sells bank products and services, referring opportunities to relevant departments, including lending, Treasury Management, or Wealth Management
Effectively communicates with other departments within the bank, fully understanding the importance of teamwork and communication
Maintains ongoing communication with Relationship Managers regarding client activities, issues, RFIs status, compromised accounts, and potential opportunities (Pipeline)
Participates in on-site client visits and relationship reviews, as needed
Ensures adherence to the Bank’s operational, regulatory, and security policies and procedures
Facilitates the collection of required items from clients for RMs as outlined in the loan-closing checklist for new loans, modifications, renewals, and other related requests
Supports RM’s Dashboard/pipeline management, creates opportunities, completes KYC in collaboration with RMs, coordinates payoffs/releases, fee waivers, and resolves past dues, maturing loans, Minimum Deposit Requirement, and Covenants
Collects, reviews, and uploads loan-required ticklers (covenants) in accordance with loan conditions
Qualification
Required
Minimum 2 years of experience in client service, with a preference for roles within the financial services industry
Demonstrated ability to address client inquiries, resolve issues, and provide comprehensive support in a financial services environment
In-depth expertise in banking products and services, specializing in loan servicing, depository, and treasury management products
Ability to work independently and efficiently in a high-pressure environment, while ensuring client satisfaction through effective task management
Proficient in utilizing loan/depository systems and banking software for processing transactions, managing client accounts, and resolving system issues
Expertise in Microsoft Word, Excel, and Outlook, with advanced capabilities in generating reports, analyzing data, and communicating effectively through office applications
Advanced verbal and written communication skills, with the ability to convey complex banking concepts to clients and colleagues in a clear and professional manner
Strong attention to detail, with a demonstrated ability to manage multiple tasks simultaneously, ensuring high standards of quality and accuracy
Advanced interpersonal skills, phone etiquette, and customer service capabilities, with experience in managing client relationships and professionally addressing inquiries
Associate's Degree in Business related field or equivalent work experience
An equivalent combination of education and relevant professional experience may be considered in lieu of a degree
Company
City National Bank of Florida
City National Bank is a financial institution that offers banking products and services to businesses, healthcare, and individuals.
501-1000 employees
H1B Sponsorship
City National Bank of Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (3)
2022 (4)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Jorge Gonzalez
CEO & Vice Chairman of the Board
R
Rafael Barrera Renault
Executive Vice President, Chief Human Resources Officer
Recent News
2025-11-02
Behavioral Health Business
2025-10-01
Israel Discount Bank
2025-09-24
Company data provided by crunchbase