Numeral · 3 weeks ago
Onboarding and Implementations Lead
HQ - San Francisco, CA
Full-time
Hybrid
Senior Level
$185K/yr - $220K/yr
7+ years expNumeral is a rapidly growing company focused on automating sales tax compliance for e-commerce businesses. They are seeking an Onboarding and Implementations Lead to manage the onboarding team, ensuring new clients have a smooth transition to their platform while developing scalable processes for growth.
ComplianceFinancial ServicesFinTechInformation TechnologySoftware
Responsibilities
Lead and manage the Onboarding team, providing performance management, mentorship, and support to drive high-quality work and accountability
Own the end-to-end onboarding experience for new clients - account configuration, technical troubleshooting, integrations, going live, and more! Ensure your team delivers a smooth, timely, and repeatable implementation of Numeral's platform while also directly managing client work yourself
Scale processes and drive operational excellence by developing playbooks, reporting structures, metrics. You’ll also refine existing workflows and processes to improve throughput, quality, and visibility across Onboarding, Registrations, and Transfers
Partner cross-functionally: Work closely with the broader Operations team, Product, and Engineering to communicate business issues, escalate risks, and contribute to operational solutions
Serve as a product expert who can translate client needs and workflows into internal requirements that inform product and operations
Qualification
Required
7+ years of experience in related roles (Onboarding, Implementation, Customer Success, Program/Project/Operations Management, Consulting)
2+ years of proven experience managing growing teams, ideally in operations-heavy roles, with strong performance management and process optimization skills
Strong organization and project management skills with the ability to juggle multiple client projects and high bias for action
Ability to navigate technical details (APIs, integrations, data workflows, systems) and troubleshoot issues for customers
Strong analytical mindset and experience shaping team and product strategy based on customer feedback
Excellent communication skills - able to clearly explain complex issues across varied audiences with empathy
Critical thinker with a proactive problem-solving mindset, comfortable working in a fast-growing startup
Preferred
Prior experience at a consulting firm
Experience building scalable processes in a startup or high-growth environment
Ecommerce, Saas, Fintech, Tax, or general domain exposure
Prior experience building client-facing documentation or help center resources
Familiarity with spreadsheets, SQL, or basic data workflows
Benefits
Be a core builder in an ambitious, globally minded startup.
Learn hands-on how to scale international compliance systems.
Work across functions and with leadership early in your career.
Make a visible impact immediately through enablement and operational design.
Company
Numeral
Numeral provides a platform that automates the sales tax process for e-commerce and SaaS businesses.
51-200 employees
H1B Sponsorship
Numeral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$57.5MKey Investors
Mayfield FundBenchmarkUncork Capital
2025-09-18Series B· $35M
2025-02-04Series A· $18M
2023-05-01Seed· $4M
Leadership Team
Sam Ross
Co-Founder & CEO
Recent News
2025-09-23
Company data provided by crunchbase