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CrossCountry Mortgage, LLC · 1 day ago

Bilingual Loan Officer Assistant

United States

Full-time

Remote

Entry Level

$19/hr - $28/hr

1+ years exp

CrossCountry Mortgage, LLC is the nation's number one distributed retail mortgage lender with a strong culture of employee engagement and support. The Bilingual Loan Officer Assistant provides essential support to mortgage loan officers, ensuring a positive customer experience and facilitating timely loan closings.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Assist in reviewing mortgage loan application and documentation, which may include phone and computer work, printing, copying, scanning, emailing, overnighting documents, etc

Review mortgage loan disclosure packages and deliver them to the borrower

Create rate disclosure and re-disclosure packages and deliver them to the borrower

Review documents and entire loan files and work to prevent problems by highlighting deficiencies and then notifying the mortgage loan officer and/or loan processor

Clarify/correct information and obtain additional information, as necessary, via phone, email, etc

General clerical and phone support to loan officers and/or loan processors, as needed

Work with management to provide support in various stages and areas of lending and processing as needed

Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products

Deliver appraisals and/or property valuations to the borrower and retrieve proof of receipt

Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation

Facilitate timely loan closings by working directly with the Title Company and customer to schedule

Qualification

Mortgage-related experienceBilingual SpanishBilingual EnglishSalesforce experienceMicrosoft Office proficiencyCustomer service skillsCommunication skillsTime management skills

Required

Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish

High School Diploma, General Equivalency Diploma (GED), or equivalent

A minimum of 1 year of mortgage-related experience, including customer contact

Excellent communication and customer service skills

Excellent prioritization and time management skills

Proficient with Microsoft Office applications

Preferred

Previous sales support experience

Salesforce experience

Benefits

Medical

Dental

Vision

401K

Company-provided short-term disability

Employee assistance program

Wellness program

Company

CrossCountry Mortgage, LLC

Glassdoor3.5

Back in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans.

Founded in 2003

Cleveland, Ohio, USA

5001-10000 employees