This job has closed.

Framebridge · 1 month ago

Regional Retail Manager

NYC Metro Area

Full-time

Onsite

Senior Level, Lead/Staff

$170K/yr - $195K/yr

10+ years exp

Framebridge is disrupting the custom framing market by creating a delightful customer experience and building a beloved brand. The Regional Retail Manager will drive the success of a large portfolio of stores, achieving sales goals and improving profitability while leading store teams to create an inspiring client experience and a positive culture.

E-CommerceHome DecorInternetRetail

Hiring Manager

Stephanie Bloom

Responsibilities

Drive Regional Profitability: Assume P&L responsibility for the region, meticulously analyzing financial reports (sales, profit, loss, inventory) to identify trends, opportunities, and potential issues

Performance Management: Continuously monitor Key Performance Indicators (KPIs). Implement targeted strategies to address underperforming locations. Work with our direct reports to create strategies for improvement

Budget Oversight: Manage regional budgets, including payroll, travel, and controllable expenses, ensuring fiscal responsibility without compromising brand standards or customer experience

Talent Acquisition & Retention: Partner with People & Culture and retail leadership team to recruit, hire, and onboard top-tier management talent for all locations

Build a Leadership Pipeline: Actively coach, mentor, and develop Area and District Managers, identifying high-potential individuals and creating clear succession plans

Performance Culture: Foster a culture of high performance, accountability, and continuous improvement. Conduct regular performance reviews, provide constructive feedback, and manage all aspects of team performance

Servant Leadership: create a team environment that is driven, measured, and enhanced by our values

Training & Empowerment: Ensure all teams are proficient in product knowledge, sales techniques, and operational procedures. Empower leaders to make sound business decisions that benefit their store and the region, supporting Framebridge’s 100% happiness guarantee

Operational Excellence: Enforce company policies, procedures, and operational standards across stores. Ensure consistency in execution, including art safety, chain of custody, visual merchandising, inventory management, and loss prevention

Store Visit Cadence: Implement a strategic store visit schedule to ensure all 30-50 locations receive appropriate levels of support, coaching, and compliance auditing

Visual Merchandising: Uphold and execute the brand's visual standards, ensuring all stores provide a compelling and consistent customer experience

Champion the Brand: Serve as the ultimate brand ambassador, ensuring that every store delivers an exceptional and consistent customer experience

Market Awareness: Monitor customer feedback, competitive activity, and local market trends. Provide actionable insights and recommendations to corporate partners (Marketing, Merchandising, Retail Operations, People & Culture, etc)

Problem Resolution: Act as a senior point of escalation for customer and team member relations issues, resolving them professionally and effectively

Qualification

Retail LeadershipP&L ManagementAnalytical SkillsStrategic PlanningTeam DevelopmentCustomer ExperienceVisual MerchandisingCommunication SkillsProblem SolvingOrganizational Skills

Required

10+ years in Retail Leadership, with at least 5 of those years overseeing 15+ locations

Experience fostering a culture of accountability and high performance while motivating teams to succeed, driven by clear communication through your direct report team and overall comms to the fleet

Exceptional financial and business acumen with strong P&L management experience

Excellent analytical skills; ability to interpret sales data and make data-driven decisions

Strong problem-solving, strategic planning, and organizational skills

Outstanding written and verbal communication skills