Rippling · 8 hours ago
Customer Support Specialist, Global Payroll
Montana, United States
Full-time
Hybrid
Entry, Mid Level
$16/hr - $23.49/hr
1+ years expRippling is a company that provides a unified platform for HR, IT, and Finance, aiming to streamline workforce management. They are seeking a Customer Support Specialist to troubleshoot payroll-related issues, guide customers through payroll processing, and maintain support documentation. The role involves collaborating with product managers and serving as a resource for complex payroll inquiries.
EmploymentHuman Resources
Responsibilities
Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region
Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams
Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience
Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns
Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues
Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise
Qualification
Required
Bachelor's degree
1-4 years of customer support experience in US Payroll domain
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail
Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
Excellent communication skills, both written and verbal (in English)
Time management skills and ability to prioritize
Preferred
Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
2026-01-24
initialized.com
2026-01-21
Company data provided by crunchbase