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Taymax Group · 3 weeks ago

Planet Fitness - Overnight Member Service Representative - Part Time - 281 & Evans

San Antonio (281 & Evans), TX

Full-time, Part-time

Onsite

New Grad, Entry Level

$10.50/hr - $10.75/hr

Taymax Group is a multi-unit franchisee of Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Health Wellness & Fitness

Responsibilities

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

Take prospective members on tours

Assist the Club Manager in counting out the drawer as needed

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Completing daily assigned within first hour of your shift

Helping complete priority cleaning list each day

Completing walk-around and bathroom checks periodically

Helping complete any special cleaning projects as needed

Other duties and responsibilities based on club needs

Qualification

Customer serviceBasic computer proficiencyPunctualityListening skillsDiplomacyTeamworkPositive attitudeProblem solving

Required

Must be 18 years of age or older

High School diploma/GED equivalent required

Basic computer proficiency

Punctuality and reliability are a must

Ability to work independently as well as part of a team

A positive, upbeat attitude and a passion for fitness and health!

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

Preferred

Customer service background preferred

Company

Taymax Group

Taymax Group, LP is a franchisee of Planet Fitness that operates over 160 health clubs located throughout North America including Texas, Alabama, Florida, Georgia, Tennessee, California, and Pennsylvania and within the provinces of Ontario, New Brunswick, Newfoundland and Labrador and Nova Scotia.

Founded in 2009