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Liberty First Credit Union · 4 weeks ago

Credit Solutions Representative

Lincoln, NE

Full-time

Onsite

Entry Level

1+ years exp

Liberty First Credit Union is a small company recognized as one of the best places to work in Lincoln and Omaha. The Credit Solutions Representative will assist members with delinquent accounts, provide financial services, and promote Credit Union products while adhering to compliance regulations.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Provide assistance and options to members with delinquent accounts

Conduct collection calls on past due loans and overdrawn deposit accounts

Assist in the recovery and sale process of repossessions

Process daily delinquent notices such as 5, 7, 14 or 15 days, Right to Cure Letters, and Health & Accident Insurance Claims

Report delinquencies, foreclosures, and recovery plans to Management

Develop the knowledge of all state and federal regulations that are applicable to the processing of delinquent loans and deposit accounts to stay in compliance

Develop a working knowledge of the Bankruptcy Act and consumer protection regulations

Prepare data and documents for judgements and other legal actions

Assist with NADA Book value inquiries

Assist with processing claims for payment protection programs

Develop a working knowledge of the Credit Union’s data processing and collection system

Develop an understanding of Credit Union history, philosophy, organization, bylaws, and operational procedures

Develop the ability to cross-sell all credit union products to provide financial services for new and current members

Assist with taking deposit and loan applications by conducting the interview process, gathering background information as required

Maintain knowledge of rates and terms for deposits and loan products to assist in providing quotes to members

Crosstrain throughout the credit union departments to maintain product knowledge and services to up-sell and cross-sell to our members

Handle acquisition and sale of foreclosure properties

Function as a backup to open new accounts and assist with loans

Actively support our “sales and service “culture and demonstrate these skills by communicating to members the benefits and features of all our products and services

Expect and embrace change by being flexible and adaptable with the ability to work independently and in a team environment with positive work actions. Meet performance objectives and expectations (i.e. Sales, Service and Reliability)

Participate in community and business-related events conducting oneself in a professional manner in relationship to all credit union activities

Develop a working knowledge of competitor’s products/services with continued interest in improving quality products/services for the credit union

Complete in-house training based on required classes set up for this position

Assist in any area as directed by management

Qualification

Financial institution experienceSales experienceInterpersonal skillsAnalytical skillsWritten communicationVerbal communicationDecision-making skillsCustomer serviceTeamworkAdaptability

Required

1 year of financial institution experience with service/sales experience preferred

Professional, well-developed interpersonal skills required for servicing our members, with the ability to consistently demonstrate a positive attitude and professional image

Excellent written and verbal communication skills

Must demonstrate good judgment and decision-making skills

Ability to analyze variables and complicated situations and apply procedures and principles to develop solutions

Preferred

Some post-high school education preferred

Benefits

Medical – LFCU pays 85% of premium, associates pay only 15%

Dental – Free to associates

Vision - LFCU pays 50% of premium

Life and ADD – LFCU pays 100% of premium

Short-term and Long-term Disability – LFCU pays 100% of premium

AFLAC Supplemental –Cancer, Critical Care, Accident, Hospital - associate paid

Flexible Spending Accounts (FSA) – Health Savings and Dependent Care

Retirement Plan – LFCU contributes 5% of associate earnings to Profit Sharing. LFCU matches 50% up to 5% of associate’s 401(k) contributions.

Gain Share Plan - Reviewed and approved by the Board annually, this plan rewards employees when the credit union achieves above average performance. Employees are also rewarded based on their level of performance and contributions to the success of the credit union.

Vacation– 2 weeks/year for new hires

Sick – 2 weeks/year for new hires

Personal Day – 2 days earned after one year

Holiday Pay – 6 per year. Plus 5 reserved holidays designated as either all-staff meetings or paid days off.

Funeral Leave

Anniversary Award

Employee Assistance Program

Quarterly all-staff professional development

Tuition Reimbursement

Fitness Club Reimbursement

Free Breakfast on Fridays

LFCU Apparel – 2 free items annually