Amazon Web Services (AWS) · 2 weeks ago
Principal Observability Customer Success Specialist, AWS Specialist and Partner Organization
San Francisco, CA
Full-time
Onsite
Lead/Staff
$164K/yr - $284K/yr
10+ years expAmazon Web Services (AWS) is a leading cloud platform that provides comprehensive cloud solutions. As a Principal Observability Customer Success Specialist, you will drive enterprise adoption of observability solutions, engaging with strategic customers to achieve operational excellence and maximize their investments in observability services.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
Responsibilities
Work directly with Customers to implement observability solutions to achieve their observability goals, from basic monitoring to advanced AIOps implementations
Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Observability (in close collaboration with the CloudOps domain teams)
Develop and scale customer success programs through respective Observability domain teams and partner success team
Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Observability team to design and deliver tailored technical workshops and enablement programs to accelerate time to value
Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs
As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains
Track and analyze adoption metrics to measure effectiveness and identify areas for improvement
Develop governance frameworks for sustainable adoption at scale across domains
Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization
Drive customer advocacy through success story documentation and advocacy program participation
Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams
Analyze trends in customer requests and pain points to identify potential product improvements
Qualification
Required
10+ years of senior customer facing role experience
15+ years of leading complex, large-scale, IT, technical or engineering programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in a senior customer-facing role
Experience in leading complex, large-scale, IT, technical or engineering programs
Experience working with current technologies (especially cloud)
Expertise with observability platforms and tools such as: AWS native services (CloudWatch, CloudTrail, etc.), Open-source solutions (Prometheus, Grafana, OpenTelemetry), Commercial solutions (Datadog, New Relic, Splunk, Dynatrace)
Understanding of modern application architectures (microservices, containers, serverless)
Experience with DevOps practices and tools
Knowledge of SRE principles and practices
Preferred
PMP/SCRUM/Agile certification or are you SAFe certified
Knowledge of key technology and market trends
Knowledge of the software development/engineering lifecycle from conception to delivery
Experience implementing AWS/cloud services
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
H1B Sponsorship
Amazon Web Services (AWS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Recent News
2026-01-20
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2026-01-19
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