Fuse3 Solutions · 2 days ago
Sr. Cisco Voice Engineer
OKC Metro Area
Contract
Hybrid
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expFuse3 Solutions is seeking a seasoned Senior Voice Engineer to support and enhance a large-scale Cisco Voice and Unified Communications environment. The role focuses on daily operations, monitoring, and optimization of enterprise voice and call center platforms while contributing to ongoing projects and long-term standards across voice and video technologies.
AccountingRecruitingService IndustryStaffing Agency
No H1B
Responsibilities
Oversee the daily operation, maintenance, and health monitoring of Cisco Voice and Unified Communications platforms, including CUCM, UCCX, and call center infrastructure
Proactively monitor servers, call flows, and system performance, identifying and resolving issues before they impact users
Manage configuration, deployment, and ongoing support of a multi-site Cisco VoIP and UC environment, including CUBE
Perform performance analysis, capacity planning, and utilization trending to improve reliability and scalability
Design, administer, and maintain UCCX solutions, including advanced scripting and call flow design
Support and manage multiple call center environments, leveraging tools such as Variphy
Review existing designs and configurations, recommending improvements to performance, quality, and resiliency
Collaborate with vendors, technicians, and internal teams to support voice and data network initiatives
Provide advanced (Level 4) technical guidance to field service teams and other engineers
Maintain core Voice and Video platforms, including lab environments used for testing and validation
Design, support, and maintain enterprise collaboration tools such as Microsoft Teams, Zoom, Webex, Cisco Jabber, IP phones, and video conferencing devices
Qualification
Required
5–7+ years of experience supporting SIP-based voice environments
Hands-on expertise with Cisco Voice technologies, including CUCM, UCCX, and related hardware/software
Experience supporting Microsoft Teams, Zoom, and Webex calling and conferencing platforms
Proven ability to work independently in a high-visibility environment while knowing when to engage additional resources
Strong troubleshooting skills and a disciplined approach to incident resolution
Preferred
Broader experience across complex Cisco Voice environments and softphone solutions
Familiarity with VMware-based infrastructures
Exposure to CX-One or similar call center platforms
Strong foundational knowledge of operating systems and supporting enterprise services
Company
Fuse3 Solutions
Fuse3 Solutions is a staffing firm that focuses on candidates with backgrounds in accounting, finance, clerical, IT, and oil & gas.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase