BMO · 1 month ago
Senior Operations Associate, Emerging Middle Market
Tempe, AZ, USA
Full-time
Onsite
Mid, Senior Level
$42K/yr - $65K/yr
2+ years expBMO is the 8th largest bank in North America and is seeking a Senior Operations Associate to support critical lending operations processes. The role involves managing loan administration, servicing activities, and collaborating with stakeholders to ensure efficient workflows and positive outcomes for customers and employees.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
Gathers and formats data into regular and ad-hoc reports, and dashboards
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
Organizes work information to ensure accuracy and completeness
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements
Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information
May function as a problem-solving resource for more junior staff
Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures
Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests
Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met
Checks and reconciles information and documentation to ensure accuracy and completeness
Identifies and resolves discrepancies in accordance with standard procedures. Escalates issues, where necessary, as per guidelines
Data enters, reviews and verifies loan information and documentation for processing and/or further handling
Manages documentation to ensure that records are maintained in a proper manner
Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes
Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to ensure appropriate actions are taken and operational integrity is maintained
Supports the development of tools and delivery of training focused on delivering business results
Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
Analyzes issues and determines next steps
Broader work or accountabilities may be assigned as needed
Qualification
Required
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
Knowledge and experience using relevant systems and technology – Good
Knowledge and understanding of the business unit's key products and services, processes and controls – Good
Knowledge of the risk and regulatory requirements of the business – Good
Prioritization skills – Good
PC skills (MS Word, Excel, PowerPoint) – Good
Specialized knowledge
Verbal & written communication skills - Good
Organization skills - Good
Collaboration & team skills - Good
Analytical and problem solving skills - Good
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
10001+ employees
H1B Sponsorship
BMO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (6)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
MarketScreener
2026-01-06
2025-12-24
Company data provided by crunchbase