MasTec Power Delivery ยท 5 days ago
Lead Customer Service Spe
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
2+ years expMasTec Utility Services is a purpose-driven company specializing in critical infrastructure construction and engineering services for power delivery, gas, and water customers. The Lead Customer Service Specialist manages a team of 10 - 20 Customer Service Specialists, ensuring effective customer communication and easement acquisition while collaborating with various departments and external customers.
Construction
Responsibilities
Oversee the functions and all work associated with the of Customer Service aspect of the project and the assigned team
Ensure all documents (easements, JBs, etc.) are obtained and completed accurately
Handle customer escalations
Participate in customer (FPL) update meetings
Track employee hours and submitting in a timely manner
Responsible for reporting work completed (contract units) for each employee
Train new hires to learn the project and best practices
Assign new jobs and manage workload among team
Maintain on-going communication with internal team, FPL, and property owners throughout all stages of the project
Qualification
Required
High School Diploma or equivalent combination of related education and experience
Associates Degree
Experience Minimum of two (2) years customer service experience required, preferably in a construction or project environment
Preferred
Expert ability to project professional image and provide excellent customer service
Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals
Expert ability organizational and planning skills attention to detail productive without compromising quality
Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations
Benefits
Medical
Dental
Vision
Disability and Life insurance
401k plan
Employee Stock Purchase plan
Company
MasTec Power Delivery
As one of the nation's leading electric transmission line construction companies, MasTec Power Delivery companies engineer and construct efficient and reliable electrical transmission, distribution, and substation & switchyard systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rebekah Le
Chief Financial Officer
David Stader
Chief Operating Officer
Company data provided by crunchbase