Fanatics · 1 month ago
Sr Strategic Operations Manager
1331 17th St, Denver, CO, 80202, US
Full-time
Onsite
Senior Level
$145K/yr - $205K/yr
5+ years expFanatics is a leading company in the sports merchandise industry, and they are seeking a Senior Manager, Strategy & Operations to oversee the operational forecasting for their Betting & Gaming division. The role involves building and maintaining forecasting models, collaborating with various teams, and providing insights to drive strategic decisions.
eSportsManufacturingRetailSporting GoodsSports
Responsibilities
Own the end-to-end operational forecasting model for Payments, CX, Fraud, Fast Track/Status Match, and VIP Payments
Develop scalable forecasting methodologies that accurately account for operational volumes, seasonality, product changes, and business initiatives
Ensure all models are built with exceptional rigor, version control, validation checks, and documented assumptions
Partner closely with the Analytics team to align on KPI definitions, data sources, and outward-facing reporting derived from the forecast
Ensure dashboards, operational reporting, and senior leadership outputs reflect the most accurate and up-to-date version of the holistic model
Collaborate with Finance to reconcile forecasts for budgeting, planning, and headcount needs
Build tight partnerships with operational KPI owners to understand upcoming initiatives, improvements, and shifts that should be incorporated into the forecast
Translate operational roadmap items, product changes, and workflow efficiency improvements into forecasted volume and performance impacts
Proactively identify emerging risks, inefficiencies, and opportunities from the model and elevate them to Strategy & Ops leadership
Conduct scenario analysis to understand the impact of product launches, market rollouts, regulatory changes, and process optimizations
Provide executives with forward-looking insights that drive decisions around staffing, automation, product prioritization, and customer experience
Advocate for and reinforce a culture of prioritization based on business impact and operational leverage
Help teams focus on the highest-value initiatives by sizing impact, modeling potential outcomes, and helping calibrate cross-functional roadmaps
Influence without authority across multiple departments by providing clear, data-driven recommendations
Qualification
Required
5+ years of experience in management consulting, investment banking, corporate strategy, or strategic operations at a top-tier firm or high-growth company
Advanced hands-on SQL and Excel modeling experience with the ability to own complex operational forecasting tools
Proven ability to work in high-performance, fast-paced, ambiguous environments while delivering exceptional output
Strong attention to detail and rigor, with the ability to dive deep into data while communicating insights succinctly to senior leadership
Experience forecasting operational volumes at scale (e.g., support interactions, payments workflows, fraud review volumes, or similar)
Excellent communication and stakeholder management skills; able to influence cross-functionally across Analytics, Product, Finance, and Operations
Demonstrated ability to translate raw data into actionable strategies, risks, and opportunities
Preferred
Experience in gaming, fintech, sports, or other operationally intensive, high-volume environments
Familiarity with operational KPIs across payments, fraud, or customer service workflows
Experience with data visualization tools such as Sigma or Tableau
Bachelor's or Master's degree in Finance, Business, Analytics, Economics, or a related field
Benefits
Full-time employment
More
Company
Fanatics
Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.9BKey Investors
Clearlake Capital GroupNational Football LeagueAlameda Research
2022-12-06Private Equity· $700M
2022-03-02Private Equity· $1.5B
2022-01-01Series Unknown· $10M
Leadership Team
J
Joseph Bozich
Advisor to Chief Executive Officer
Michael Mahan
CEO
Recent News
The Hollywood Reporter
2026-01-14
Rochester Business Journal
2025-12-24
Company data provided by crunchbase