Amazon · 3 days ago
ITS Support Assoc II (GSD1), IT Services (Global Service Desk)
Elkhart County, IN
Full-time
Onsite
Entry Level
1+ years expAmazon is a global leader in e-commerce and technology, and they are seeking an IT Support Associate to join their Global Service Desk team. The role involves providing technical support to Amazon Corporate employees worldwide, troubleshooting issues, and ensuring customer satisfaction through effective communication and adherence to standard operating procedures.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provides comprehensive technical support to Amazon Corporate employees worldwide
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved
Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Manage a case count between 15-25 phone/chat/tickets
Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users
Assists with activities to triage and escalate any system or network outage to reduce downtime
Adherence to shift schedules and timeliness are key requirements
Willingness to work flexible shifts (24/7) model, weekends and holidays
Qualification
Required
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience with network troubleshooting and support
Bachelor's degree or equivalent
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase