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Travel + Leisure Co. · 1 month ago

Trainer, Marketing

Portland Waterfront

Full-time

Onsite

Entry Level

1+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking a Marketing Trainer to deliver training programs throughout Oregon. The role involves training new hires and existing marketing reps, ensuring performance standards are met, and collaborating with marketing leadership to achieve marketing goals.

HospitalityTour OperatorTravel

Responsibilities

Conducts New Employee Marketing training through the first 90 days of production and initiative driven programs. Focus is on product knowledge, effective marketing strategies, customer service, quality, compliance, and productivity. Utilizes company training program called Passport Blueprint as the main source to conduct training courses. Work side-by-side with new hires at their marketing locations after graduating from the training class. Travel is a requirement

Partner with site marketing leadership and recruiting to assess new hire on boarding and performance of new hires, ensuring that new hires are achieving expected performance levels at or above the budgeted threshold within 90 days. Also assess broader opportunities relating to current marketing associate performance, marketing processes and a desired follow through to affect and implement positive change. Supports the performance management process by providing weekly trainings to any underperforming marketer. Tracks marketer performance and run reports to be utilized for performance management purposes

Serves as an active marketing partner working shifts at each location to support operations (if not in training class). Inspects processes and presentation quality at marketing locations. Help ensure QA audit standards are maintained and required courses are consistently maintained. Provide coverage, if needed, at Tour Reception to greet guests and inspect quality of tour flow

Partner with the site sales trainer(s), marketing and sales leaders to create consistent presentation, tools, rollouts and processes. Ensure a consistent experience from marketing to the sales floor

Assist with recruiting talent and building a strong pipeline for future needs

Qualification

Marketing trainingJourney systemAdult learning principlesMicrosoft OfficeAudio/visual equipmentCommunication skillsTeam collaborationProblem-solving

Required

High School diploma or equivalent, college preferred

Strong working knowledge of all Wyndham Vacation Clubs, CW, WbW, Shell marketing programs, processes, and procedures

Ability to deliver training to diverse groups of staff

Knowledge of adult learning principles, and ability to instruct classroom modules

Ability to communicate clearly, and professionally, both one on one, and in group presentations

Must possess effective writing and listening skills

Ability to use appropriate interpersonal styles and methods to reduce tension or conflict, relate positively to people in stressful situations, and remain calm under pressure

Ability to address multiple demands and adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands, or transitions into new assignments

Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes

Willing to take extra measures and independent action to solve problems and get work done when the situation calls for it while holding self and others accountable

Skill in working as part of a team, collaborating with colleagues, establishing rapport, and gaining the trust of others

Able to drive results, mentoring, motivating and guiding others toward both individual and organization goals and to fulfill the shared vision

Proficient in Microsoft Office

Knowledgeable with Apple technology (iPads)

Experience operating audio/visual equipment

Minimum of one year of successful marketing experience for Non-Owner and Owner marketing channels

Proven track record with the ability to T.O. tours

Preferred

Both CMP and In-House marketing experience preferred

Marketing management experience desired

Journey

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees