Cardinal Group Companies · 3 weeks ago
Sr Operations Coordinator
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
1+ years expCardinal Group Companies is seeking a Sr. Operations Coordinator to assist the Community Manager in maintaining property operations with a focus on leasing, marketing, and resident relations. The role involves ensuring 100% occupancy through resident retention and proactive leasing strategies.
LeasingProperty ManagementReal EstateReal Estate Investment
Responsibilities
Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up using Cardinal’s Sales Platform (Cardinal Way of Leasing)
Earn and maintain a Cardinal Way of Leasing certification by utilizing the CWoL resources available to all team members and passing both in house and third-party shops in congruence with the Cardinal Training Department scoring standards
Assist the Community Manager in training all Full Time and Part Time Leasing Team Members in all job duty expectations, including but not limited to; customer service, phone etiquette, leasing workflows, resident interactions, marketing and CWoL
Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor
Complete all lease applications and participate in the verification of applications. Notify prospective clients of results
Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily, weekly, monthly, and annual basis
Maintain and perform upkeep of the tour route to ensure curb side appeal
Assist residents with day-to-day tasks, as a part of the community's concierge program, while developing and creating a community
Plan and execute a Monthly Marketing Plan (MMP) which may consist of residential events, housing fairs, open houses, orientations, community events, university and local marketing events, promotional items, incentives, outreach, social media, and digital marketing
Run the community’s social media accounts
Maintain and improve your community’s online reputation through reviews & internal satisfaction survey tools
Participate in Cardinal U training as required
Qualification
Required
1-2 years of customer service and sales experience
Strong communication skills
High-energy and enjoys a fast pace environment
Enjoy and take pride in providing excellent service
Excellent customer service skills warm, friendly and helpful in person and on the phone
Basic computer skills: typing and writing ability for correspondence, memos, etc
High School Diploma or equivalent
Available to work evenings and weekends
Ability to embody the Cardinal Culture and Cardinal Core Values every day
Company
Cardinal Group Companies
The strength of Cardinal is rooted in our identity.
1001-5000 employees
H1B Sponsorship
Cardinal Group Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Gabriella Azmoudeh, PHR
Associate HR Business Partner
John O'Brien
Chief Administrative Officer (CAO)
Recent News
2026-01-06
Company data provided by crunchbase