Holman · 1 day ago
Vehicle Exchange Coordinator - BMW of Raleigh
Raleigh, NC
Full-time
Onsite
New Grad, Entry LevelHolman is a family-owned, global automotive services organization. They are seeking a Vehicle Exchange Coordinator to greet customers, assess their vehicle trade-in desires, and provide high-level customer service during their service drive experience.
AutomotiveSales Automation
Responsibilities
Greets customer on service drive and performs a needs analysis including service needs and history, and opportunity/desire for potential trade
Assesses customer’s desire to trade in their current vehicle, for an inventory vehicle, including make, type, and features of vehicle
Identify and qualify potential trade-in vehicles by assessing the condition of customers’ current vehicles
Present trade-in offers based on the customer’s vehicle history and current market value
Encourage customers to consider upgrading to a new or used vehicle from the dealership
Communicate customer preferences and trade in appraisals to the sales management for assignment to sales consultant
Update customer records and trade-in data within the dealership’s customer relationship management (CRM) system
Attends/completes required training and department meetings
Provide a high level of customer service and ensure all customers feel valued and informed during their time in the service drive
Address any customer concerns or questions related to vehicle trade-ins or exchanges
Perform all other duties and special projects as assigned
Qualification
Required
High School diploma or GED
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc
Prior sales / customer service experience
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Preferred
Previous sales experience and college degree
Prior sales / customer service experience
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid pregnancy and parental leave
Supplemental paid military leave
Company
Holman
Holman offers a unique set of complementary services that address your changing needs.
Founded in 1924
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Hurren
Chief Financial Officer
Glenn A Gardner
COO
Recent News
2024-05-05
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