University of California, Santa Cruz · 10 hours ago
Insurance Advocate
Santa Cruz County, CA
Full-time
Onsite
Entry Level
$29.38/hr - $29.38/hr
1+ years expThe University of California, Santa Cruz is seeking an Insurance Advocate to support insurance navigation at the UCSC Student Health Center. The role involves assisting students with insurance inquiries, verifying eligibility and coverage, coordinating referrals, and managing data across multiple systems.
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Responsibilities
Assists students and staff with UC SHIP, CruzCare, and private insurance inquiries
Provides guidance on insurance policies, billing procedures, and benefit navigation
Educates students on referral processes and supports navigation of complex insurance requirements
Provides follow-up with students via email and secure messaging via EMR
Documents patient encounters and related communications
Provides vision benefit information and schedules Optometry appointments
Verifies eligibility and confirms insurance coverage
Tracks referrals and retro-referrals to support timely follow-up and quality monitoring
Obtains prior authorizations for advanced imaging by reviewing chart notes and submitting required clinical information
Communicates with UC SHIP and carrier representatives regarding coverage, benefits, and services
Processes quarterly UC SHIP waiver requests
Maintains insurance data in FileMaker and updates student account information in AIS
Processes Health Fund financial support applications
Coordinates and authorizes approved Uber Health ride requests
Coordinates with internal UCSC units (Registrar, SBS, Cashiers, Graduate Division, Financial Aid) and external providers, facilities, and claims processors
Participates in annual plan review and process improvement efforts by contributing feedback on plan performance
Qualification
Required
High school diploma or equivalent experience
One year experience in a medical office or healthcare administrative setting
Knowledge of medical office procedures and medical records workflows
Experience using medical terminology and strong understanding of healthcare delivery
Experience with electronic medical records, scheduling, and data entry
Experience working across multiple information systems and validating data accuracy
Ability to explain complex information clearly in writing and verbally to diverse populations
Ability to research and resolve complex administrative problems
Strong organization and attention to detail; able to proofread for accuracy
Ability to prioritize multiple tasks with frequent interruptions
Demonstrated customer service and active listening skills
Ability to handle confidential and sensitive situations with tact and professionalism
Ability to work effectively with clinical staff, supervisors, external providers, patients, and families
Awareness and respect for cultural and lifestyle diversity
Preferred
One year of clerical experience in a medical healthcare environment with demonstrated proficiency in navigating electronic medical record platforms, coordinating and resolving insurance claim issues, obtaining clinical service authorizations, and managing high-volume, multi-line phone systems
Benefits
Medical, dental, and vision insurance plans
UC Retirement Pension Plan
Optional life, legal, and pet insurance
Paid holidays, plus accrued vacation and sick leave
Discounts at UCSC recreation facilities
Company
University of California, Santa Cruz
UCSC opened in 1965 with 650 students. Forty-five years later, the campus is home to nearly 15,000 undergraduates and 1,500 graduate
1001-5000 employees
H1B Sponsorship
University of California, Santa Cruz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (48)
2023 (52)
2022 (41)
2021 (46)
2020 (29)
Funding
Current Stage
Late StageTotal Funding
$19.6MKey Investors
U.S. Department of AgricultureNational Endowment for the Humanities (NEH)James S. McDonnell Foundation
2023-06-21Grant· $10M
2023-01-10Grant· $0.15M
2022-02-24Grant· $0.25M
Leadership Team
Benedict Paten
Professor
Marco Rolandi
Jack Baskin Endowed Chair in Engineering
Recent News
News-Medical.Net
2025-11-24
2025-11-08
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